Martin Belgrave

 MARTIN BELGRAVE - Durham, NC - LinkedIn: Martin Belgrave PROFESSIONAL SUMMARY Intermediate professional experienced in inducing process improvement, streamlining operational development, delivering business value, and maximizing performance across all levels of the organization. Proven track record of success in processing contracts, resolving identified issues, and ensuring satisfaction, retention, and loyalty of diverse groups of clients. Showcases expertise in conducting mortgage lending operations and financial services in fast-paced, customer-oriented environments. Six years experience with contract administration, over eight years with excel and four years with invoicing. With in-depth knowledge of brand management, contract development, and performance optimization, eager to continue growth in the area of Procurement, Logistics, Supply Chain, or Quality Control and contribute to the growth of the respective company. CORE COMPETENCIES Account management Leadership skills Strategic orientation Process improvement Contract development/management Complex problem-solving Analytical decision-making Performance tracking Brand management Project coordination Supply chain management Relationship management Customer/technical support Root cause analysis Marketing and advertising PROFESSIONAL EXPERIENCE Plan Coordinator 07/23 – 11/23 Pelion Benefits, Durham, NC/ Hybrid Successfully managed a diverse portfolio of 401a, 403b, 457 and 3121 FICA alternative plans for clients, ensuring accurate and timely end-to-end administration of benefits utilizing the Relius Administration Solution software. Intermediate clerical tasks including data entry, report preparation and file maintenance. Process participant payroll contributions and assisted clients in making informed decisions regarding plan options, investments and fund allocations. Utilize forensic accounting, analytics and structured problem solving to identify and resolve discrepancies ensuring accurate root-cause analysis. Order and settle trades while effectively communicating plan changes and updates to clients, demonstrating strong attention to detail and clarity with written communication. Provide exceptional customer service to clients, promptly addressing inquiries, resolving issues and delivering clear and concise explanations of plan details and benefits. Contract Administrator 06/21 – 06/23 DR Horton/DHI Mortgage, Morrisville, NC/ Remote Assumed responsibility for processing contracts, evaluating loan applications, and assessing credit value. Spearheaded cross-functional teams in conducting lending processes, maintaining documentation, maximizing operational performance, and resolving complex issues. Collected comprehensive historical vendor and transactional data from legacy companies and ERP systems, ensuring a thorough understanding of past procurement activities. Successfully coordinated with stakeholders and vendors across multiple time zones, ensuring a seamless and efficient process for supplier enablement on the Ariba Network. Collaborated seamlessly with cross-functional teams, including Procurement, Accounts Payable, and external vendors, to ensure a holistic approach to supplier enablement. Maintained detailed documentation of supplier enablement activities, providing regular reports to the Sr. Manager, Procurement Process and Systems. Undertook additional responsibilities as required, showcasing a flexible and proactive approach to contribute to the success of the overall procurement process. Provided guidance, support, and expertise to borrowers and partners to improve loan application borrower final approval (BFA) rate by 15% every quarter Ensured smooth running of the entire lending process lifecycle by managing, analyzing, and enhancing KPIs Aligned projected close dates, appraisal goals, and construction stages of the lending process with quality control policies Contract Specialist08/20 – 06/21 Wells Fargo Home Mortgage, Englewood, CO/Remote Prepared reports and provided regular updates to management on contract status, upcoming renewals, and potential risks. Monitored contract performance, evaluated vendor compliance, and resolved performance-related issues. Prepared and maintained accurate and up-to-date records of all contracts, amendments, and related correspondence. Collaborated with internal departments to ensure alignment between contract terms and operational requirements. Collaborated with cross-functional teams, including legal, finance, and project management, to facilitate smooth contract execution and resolve any contractual issues. Accomplished a 98% accuracy rate by processing approximately 20 loan applications monthly Utilized analytical thinking, organizational, and problem-solving skills to manage pipelines following closing dates and performance metrics Implemented and maintained a centralized contract management system, resulting in improved tracking, organization, and retrieval of contract documents. Mortgage Loan Processor08/19 – 08/20 HCL Technologies/Urban Lending, Highlands Ranch, CO Prepared loan documentation, applications, and file packages. Implemented cross-functional collaboration and leadership to ensure transparent and effective movement of loan applications, provide innovative solutions for complex issues, and prioritize customer needs across all company levels. Maintained borrower and financial accounts, recorded account information, and delivered service recommendations in accordance with client needs. Utilized Microsoft Excel to organize and analyze data for complex decision making. Recognized as a top performer in the company by exceeding monthly loan production goals by 10% in a fast-paced, client-oriented, dynamic environment Provided stress-free quality service to diverse groups of borrowers by identifying and prioritizing monthly funding goals of high-profile clients Championed an e-sign/hybrid environment during a worldwide pandemic to expedite and facilitate contract closing Customer Care Specialist/Technical Support04/19 – 08/19 Sunrun, Inc., Denver, CO Served as a company ambassador and liaison between customers, products, and employees due to exceptional communication, interpersonal, and relationship-building skills. Utilized technical competency, business acumen, and creative problem-solving to maximize customer service, acquisition, retention, and loyalty. Developed a high-performing team focused on accomplishing the best results through brand and customer relationship management initiatives. Partnered with cross-functional teams on streamlining platform management, identifying operating system errors, and creating incident reports for technicians Collected customer feedback, evaluated user improvement recommendations, and managed customer online access permissions Daily billing and invoicing - including taking payments for products and services. Also, provided explanations for customer billing inquiries. Identified customer needs and provided appropriate information, solutions, and recommendations regarding solar energy systems, network connectivity, and problem identification through NOC Mortgage Loan Processor II08/16 – 12/18 US Bank, Centennial, CO Performed administrative tasks for mortgage loan processing, simultaneously collecting, preparing, and analyzing loan applications, credit documents, service offerings, and mortgage appraisals. Leveraged communication and analytical thinking skills to provide accurate information to customer inquiries, problems, and needs. Demonstrated expertise in aligning purchase contracts, addendums, counteroffers, and change orders with bank credit policies, investor guidelines, and lending process standards. Recognized as a key matter expert in an image retrieval system, HOGAN Mainframe, and Loan Prospector navigation for verification of customer accounts Partnered with internal staff, brokers, insurance, title companies, and intermediaries on developing, revising, and maintaining the existing internal processes as well as improving the overall client experience Supported and led cross-functional teams in coordinating service operations and implementing business strategies to maximize growth, increase revenue, and ensure client satisfaction EDUCATION Bachelor in Business Administration 2012 University of Alabama in Huntsville, Huntsville, AL Cyber/Computer Forensics and Counterterrorism 2019 University of Denver, Denver, CO TECHNICAL SKILLS NOC, FHA, and SAP ERP Empower and Encompass Google Analytics, Google Ads PLM, SCM CRM and SRM Microsoft Office Suite Google Workspace, SEO Solar Energy/Power/PV Adobe XD and Photoshop Google Docs, Google Sheets Figma and Aces Salesforce/technical support Outlook, Excel and Webex