Martin Antonio Goleco

MARTIN ANTONIO GOLECO CUSTOMER SERVICE SPECIALIST/RESTAURANT SUPERVISOR P R O FILE Engaging and patient customer service professional with 8+ years of experience responding to all types of customer inquiries. Trained in conflict resolution and communication. S K I L LS Data Management Inventory Reports Outbound Calls and Email Handling Customer Engagement Administrative Support Microsoft Office & Google Workspace Complaint Resolution Customer Loyalty Knowledge on different CRM platforms E D U CATIONAL T R A I N I N G Lyceum of the Philippines University Bachelor of Science in Hotel and Restaurant Administration- Pateros Catholic School High School- H O W TO REACH M E Mobile No.:- Email:-Address: 27 A. Virata St. Calzada, Tipas,Taguig City C A R EER SUMMA R Y Outbound CSR/Appointment Setter Strolid Inc.| December 2021-January 2023 Make outbound calls to auto dealerships clients to schedule appointments and conducted follow-ups with “no-shows” Greets customers in a professional manner and assists them with their requests Maintains communication with customers to ensure satisfaction with service Ensures prospects are informed of company promotions Server/Officer-in-Charge/Captain Waiter Barcino| April 2015-October 2021 Ensured the restaurant is fully prepared, cleaned, and organized for daily operation Created restaurant procedures for manuals and training Maintained administrative functions - inventory, employee attendance, and counseling, Resolved guest concerns and complaints in order to maintain a positive atmosphere CSR/Server The Moment Group| July 2013-March 2015 Oversee all front and back-of-the-house restaurant operations. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.