MARTIN ANTONIO
GOLECO
CUSTOMER SERVICE SPECIALIST/RESTAURANT SUPERVISOR
P R O FILE
Engaging and patient customer service
professional with 8+ years of experience
responding to all types of customer inquiries.
Trained in conflict resolution and
communication.
S K I L LS
Data Management
Inventory Reports
Outbound Calls and Email Handling
Customer Engagement
Administrative Support
Microsoft Office & Google Workspace
Complaint Resolution
Customer Loyalty
Knowledge on different CRM platforms
E D U CATIONAL T R A I N I N G
Lyceum of the Philippines University
Bachelor of Science in Hotel and Restaurant
Administration-
Pateros Catholic School
High School-
H O W TO REACH M E
Mobile No.:-
Email:-Address: 27 A. Virata St. Calzada,
Tipas,Taguig City
C A R EER SUMMA R Y
Outbound CSR/Appointment Setter
Strolid Inc.| December 2021-January 2023
Make outbound calls to auto dealerships clients
to schedule appointments and conducted
follow-ups with “no-shows”
Greets customers in a professional manner and
assists them with their requests
Maintains communication with customers to
ensure satisfaction with service
Ensures prospects are informed of company
promotions
Server/Officer-in-Charge/Captain Waiter
Barcino| April 2015-October 2021
Ensured the restaurant is fully prepared,
cleaned, and organized for daily operation
Created restaurant procedures for manuals and
training
Maintained administrative functions - inventory,
employee attendance, and counseling,
Resolved guest concerns and complaints in
order to maintain a positive atmosphere
CSR/Server
The Moment Group| July 2013-March 2015
Oversee all front and back-of-the-house
restaurant operations.
Ensure customer satisfaction through
promoting excellent service; respond to
customer complaints tactfully and
professionally.