Martha Ugwu

 MARTHA UGWU Abuja, Nigeria- –- LinkedIn profile Executive Assistant | Administrative Support | Project Coordination …….……………………………………………………………………………………………....... PROFESSIONAL SUMMARY A highly organized, detail oriented, and proactive professional with nearly 3 years of experience providing comprehensive administrative, project, and executive support. Skilled at managing complex schedules, coordinating high-level communications, and optimizing workflows to ensure efficient operations. Possessing strong communication, time management, and problem-solving skills, I thrive in fast-paced, dynamic environments. Proven ability to utilize a range of communication and workspace management tools to streamline processes and maintain strict confidentiality. Passionate about driving efficiency and acting as a brand ambassador, I am eager to support a visionary leader and contribute to a fast-growing company. ……………………………………………………………………………………………………… RELEVANT SKILLS VIRTUAL ASSISTANT/ADMINISTRATIVE DUTIES Executive & Administrative Support: Expert in managing daily schedules, complex calendars (including across time zones), and making comprehensive domestic and international travel arrangements. Communication & Correspondence Management: Skilled as a primary point of contact, efficiently routing calls, taking accurate messages, managing email correspondence, and preparing professional reports, presentations, and briefs. Workflow Optimization: Proven ability to provide input on process improvements, optimize executive workflows, and ensure seamless inter-departmental communication and cross-functional project execution. Documentation & Record Keeping: Proficient in developing and maintaining efficient digital and physical filing systems, accurate data entry, and meticulous expense reporting and record management. Meeting Coordination: Experienced in arranging and coordinating meetings, taking dictation, and accurately recording meeting minutes. Project Management: Proven ability to assist in the planning and execution of special projects, working cross-functionally with teams to ensure timely completion and alignment with company objectives. Tech Proficiency: Highly proficient in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail), Zoom, Slack, Zapier, ChatGpt, Notion, ClickUp, Monday.com, Trello, Asana, Zoho, HubSpot, Zendesk, Freshdesk, Salesforce, Intercom, Canva, Figma and MS Office Suite. ……………………………………………………………………………………………………… WORK HISTORY 07/2024-08/2024 Sales development representative and office assistant | TimelyAI Made 250 cold calls daily using CallHippo, efficiently booked and scheduled appointments, and managed the sales process using Pipedrive CRM. Booked demo calls daily, consistently meeting and exceeding call and sales quotas. Provided administrative support for the sales team by managing calendars and ensuring timely follow-ups. 07/2022 – 05/2024 Executive Assistant to the Head of Sales & Marketing | LUXZY APPLIED CHEMICALS Served as the first point of contact for internal and external communications on behalf of the Head of Sales & Marketing, managing correspondence and inquiries. Managed and maintained the executive's schedule, coordinating meetings, appointments, and ensuring timely follow-ups. Prepared detailed reports, presentations, and critical sales and marketing materials using HubSpot and Salesforce for executive review. Coordinated with various departments to ensure seamless communication and execution of strategic marketing initiatives. Handled administrative tasks, including email management, data organization within CRM systems, compiling and processing expense reports and maintenance of confidential sales records. 01/2021 – 06/2022 Executive Assistant to the Head of Client Relations | DANFEL NIG. LIMITED Managed the daily schedule and administrative tasks for the Head of Client Relations, including calendar management and correspondence. Served as a key point of contact, handling sensitive client queries and escalating complex issues to ensure high-level resolution. Prepared comprehensive reports on customer interactions and service performance, utilizing Zendesk for data management and analysis. Coordinated internal and external communications, ensuring prompt and professional responses to client requests and executive directives. Provided critical administrative support by maintaining meticulous client data and confidential records, contributing to optimized workflow within the department. ……………………………………………………………………………………………………. EDUCATION Masters of Science in Anatomy -) Distinction University of Lagos Bachelor of Science in Anatomy 2015 – 2019 First class Nnamdi Azikiwe University ……………………………………………………………………………………………………. TRAINING AND CERTIFICATIONS Alx- Africa Certified Virtual Assistant Office management and administration Coursera Fundamentals of Project management Project management lifecycle Waterfall and Agile Project management Institute A.I in Project Management. Alison Diploma in Information technology support LinkedIn Academy Certificate of completion- customer service customers through chats and texts Customer service: problem solving and trouble shooting