Martha Ugwu

Page 1 MY PORTFOLIO Page 2 Professional Summary Hello, My Name is Martha Ugwu. A Creative and detail-oriented Virtual assistant and customer support hero delivering high-quality virtual assistance and customer service and bringing solutions that enhance brand identity and drive business success. I work, so you can have ample time to do other things. I have a customer first attitude to maintain maximum customer relationships through chats, phone and emails. Page 3 Experience Virtual assistant at Luxzy applied chemicals ·coordinated schedules, tasks and appointments, booked/set up meetings, with a view of time zone differences, and sent prompts and reminders. ·report writing, research, Airbnb, booking.com, Zillow, Vrbo, Yelp and priceline.com Customer service representative at Danfel limited · Responded to customer queries, and empathetically solved customer complaints. · 30 tickets were closed daily. · Managed customer data using Zendesk Page 5 Customer service Skills Attention to detail Appointment setting Virtual assistance Project Management Creative Problem-Solving CUSTOMER SERVICE · Provides outstanding customer service, and process orders for multiple clients exceeding all customer service expectations. · Attention to detail, effective communication and team player attitude. · Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support, while keeping tabs on clients’ needs, activities and expectations to ensure satisfaction for client retention. · Provide technical support using various end user devices: Team viewer, LogmeIn, Remoteforslide, Anydesk. Page 5 Customer service Skills Attention to detail Appointment setting Virtual assistance Project Management Creative Problem-Solving VIRTUAL ASSISTANT/ ADMINISTARTIVE DUTIES ·Good working knowledge of communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, Zoho, Hubspot, Zendesk, Freshdesk, Intercom, Google suite e.t.c. ·Maintains a detailed calender to coordinate schedules, tasks and appointments, book/set up meetings, with a view of time zone differences, and sends prompts and reminders. ·Good knowledge of report writing, research, Airbnb, booking.com, Zillow, Vrbo, Yelp and priceline.com · Page 6 Customer service Customer service for Danfel limited Client Project Duration : Danfel limited : March 2021 - June 2022 Overview: FDanfel limited sought to refresh its brand identity by upping their game in customer service and retention to better reflect its modern, customer first offerings. The project included answering customer query, and solving their issues empathetically Page 7 Client Testimonial Branding Project We are thrilled with the exceptional rebranding and customer service which has given our loyal customers a fresh, exciting experience. - Daniel Ugwu, Owner of Danfel limited Page 8 VIRTUAL ASSISTANCE LINKS TO MY WORK SAMPLES Page 10 THANK YOU Let’s Work Together-