MARTHA ONOGWU
ADDRESS: Charles Adebayo Street, Kubwa extension 3, Abuja
CONTACT: -
EMAIL:-LINKEDIN URL: www.linkedin.com/in/martha-onogwu
SUMMARY
I am a dedicated and results-driven professional with strong expertise in emotional intelligence,
effective communication, and team collaboration seeking to contribute to a progressive
organization. I aim to leverage my technical and analytical knowledge to develop innovative
solutions that drive productivity and organizational growth. Experienced in working crossfunctionally to achieve strategic goals and contribute to continuous improvement initiatives, I am
committed to a professional development and seeking opportunities to apply my skills in a
dynamic environment, while supporting business objectives, contributing to meaningful projects,
learning from experienced leaders, and advancing both in my personal career and organizational
success.
WORK EXPERIENCE
Product Sales Executive
Standard Electro-Medical Equipment Company, Abuja (FCT)
September 2023 -
September 2024
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I identified and engaged potential clients through targeted sales pitches, resulting in a
25% increase in new client acquisitions within 6 months.
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I maintained strong client relationships through both in-person meetings and digital
engagement via social media platforms, leading to a 30% increase in client retention rate.
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I Led sales negotiations and closed deals, contributing to a 10% growth in quarterly sales
revenue.
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I monitored and tracked customer orders, ensuring on-time delivery and a 98% customer
satisfaction rate.
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I stayed updated with product knowledge and market trends, contributing to a 20%
increase in upsell opportunities.
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I provided weekly reports on sales activities to the General Manager, facilitating
informed decision-making and strategic planning.
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I attended seminars and conferences to promote the company and its products, generating
more leads and expanding brand awareness in key markets.
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Conducted vigorous internal and outstation marketing campaigns, resulting in a 15%
increase in brand visibility within targeted markets.
Customer service support/Secretary
Degreat J’s Global Limited (FCT) Abuja
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Managed schedules and appointments for the managing director, ensuring 100%
adherence to daily priorities and deadlines.
Collaborated with the managing director and team members to resolve client issues and
complaints within 24-48 hours, improving customer satisfaction rates.
Streamlined daily activities and tasks for the managing director, enhancing overall
productivity by 20%.
Attended to clients by handling requests and queries appropriately, maintaining a 90%
customer satisfaction rate
Conducted in-depth research and prepared detailed reports, supporting data-driven
decision-making processes.
Collected and relayed customer feedback to relevant departments, to enhance the overall
customer experience and contribute 15% improvement in service quality based on
actionable insights.
I ensured confidentiality and professionalism in all interactions, fostering trust with
clients and colleagues.
Prioritized customer needs, effectively communicated issues to appropriate channels, and
escalated complex complaints to ensure timely resolutions.
I Participated in training and seminars, enhancing service delivery and achieving a 10%
improvement in operational efficiency through applied knowledge.
Personal Assistant
Dynamites Cooperative Organization, Makurdi, Benue state
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February -November 2021
January 2020- January2021
I worked remotely for the majority of my tenure, demonstrating strong self-discipline and
time management skills while maintaining productivity.
I scheduled meetings and appointments for the Director, enhancing organizational
efficiency and ensuring optimal time management.
I responded to inquiries promptly and professionally via in-person interactions, phone,
chat, and email, improving response time by 25%.
I welcomed customers in a courteous, warm, and friendly manner, contributing to a
positive first impression and a high customer satisfaction score.
I managed filing and data entry across administrative databases, maintaining 100%
accuracy and up-to-date records.
I managed the reception area and maintained comprehensive records of all activities
under my supervision, ensuring accountability and efficiency.
I performed a variety of administrative duties, supporting daily operations and
contributing to overall team efficiency.
ADDITIONAL WORKING EXPERIENCE
Tosema Specialist Diagnostic Laboratory, Makurdi, Benue state
Laboratory Assistant (Internship) (2018)
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EDUCATIONAL QUALIFICATIONS
Benue State University, Makurdi, Benue State
B.SC (MICROBIOLOGY)
2015
CERTIFICATION/TRAINING
ALX AFRICA
AI Career Essentials
2024
Cisco Networking Academy
2024
Data Analytics Essentials
Digigirls (cyber safe foundation)
2023
Data Analysis
Tech-Up Girls Initiative Boot camp
2023
Digital Skills (basic knowledge in Content creation, Email management, Video editing,
Graphic designs
LinkedIn Learning
2023
Customer service: Problem Solving and Troubleshooting
Customer service: Serving Customers through Chats and Text
VOLUNTEERING
Medical Assistant (weekends)
Unity Clinic and Maternity Abuja (FCT)
2023 till date
SKILLS
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Exceptional organizational skills with a focus on prioritizing tasks and meeting deadlines.
Strong communication abilities, both written and oral, paired with active listening.
Adaptability and flexibility, allowing for effective performance in dynamic
environments.
Leadership and teamwork skills, fostering collaboration and shared success.
Problem-solving and critical thinking, with a resilient and proactive approach.
Time management expertise, ensuring efficiency and productivity under pressure.
Emotional intelligence, enabling strong interpersonal relationships and conflict
resolution.
Customer service excellence, with a focus on delivering value and satisfaction.
Self-motivation and discipline, driving independent and reliable work.
Commitment to continuous learning, improvement, and personal development.
HARD SKILLS
• Excellent use of Microsoft office suite (Word, Excel, PowerPoint, outlook).
• CRM (Customer Relationship Management) tools such as Google (google meet, Forms,
calendar), Slack, Trello, and few others.
• Basic knowledge in graphic designs using CANVA, content creation, social media
management, email management, video editing and few others.
• Data analysis using excel.
• AI prompting and tools.
