Martha Ogufere

MARTHA OGUFERE Rumuigbo Port Harcourt- -- PROFESSIONAL SUMMARY Experienced business support and administrative professional with over 5 years of cumulative experience in sales, customer support, and administrative business support. Skilled in exceptional communication, client service, and organizational abilities, with proficiency in QuickBooks, Google Workspace, and CRM tools has facilitated efficient data entry, inventory tracking, and financial analysis. Committed to driving business growth and providing exceptional support to achieve organizational goals. SKILLS ● Customer Service ● Sales and marketing ● Office Administration ● Verbal and written communication ● Proficient in QuickBooks ● Proficient in Google Workspace ● Data entry ● Inventory ● Problem-solving ● Organizational skills ● Time management ● Team collaboration ● Project management ● Leadership ● CRM proficiency ● Financial analysis WORK HISTORY 10/2022 to Current Administrative Business Support Executive Oilserv Limited ● Organize and coordinate meetings to ensure smooth communication and efficient decision-making processes. ● Manage and handle documents, while promptly answering inquiries to maintain effective communication and information flow. ● Negotiate with vendors to secure the best terms and prices for goods and services. ● Arrange accommodation and flight bookings, ensuring travel plans are seamless and cost-effective. ● Conduct market surveys before making purchases to ensure informed and cost-efficient procurement decisions. ● Collaborate with the Health, Safety, and Environment (HSE) team to facilitate regular training sessions. ● Partner with the Human Resources (HR) department to organize TGIF events and other employee engagement activities, fostering a positive workplace culture. 05/2020 to 09/2021 Assistant Store Manager Smartmark Limited – Abuja, Nigeria ● Skillfully managed administrative responsibilities for the welfare of 5 staff members, including maintenance, end-of-month documentation, handling of confidential information, and conflict resolution. ● Established and implemented departmental policies to enhance operational efficiency and ensure compliance. ● Oversaw the movement of goods into and out of production facilities, ensuring efficiency, effectiveness, and sustainability of operations. ● Conducted regular performance evaluations and provided feedback to staff, resulting in improved team productivity and morale. 06/2015 to 08/2021 Sales Associate Smartmark Limited – Port Harcourt, River State ● Delivered comprehensive explanations of products and services, aiding customers in making well-informed purchasing decisions, resulting in a 25% increase in customer satisfaction. ● Conducted thorough weekly and monthly inventory audits, ensuring store accuracy and proper stock levels, which led to a 20% reduction in inventory discrepancies. ● Warmly greeted customers upon arrival and efficiently identified their specific needs and preferences, enhancing customer engagement by 30%. ● Assisted customers throughout the purchasing process, ensuring a seamless and satisfactory experience, contributing to a 15% boost in sales conversion rates. ● Contributed to store operations by maintaining high standards of customer service and transaction accuracy, helping to achieve a 10% improvement in overall store performance. EDUCATION 09/2012 Bachelor of Science: Environmental Biolog University of Port-Harcourt - River State, Nigeria