Martha Githaiga

MARTHA WAMBUI GITHAIGA P.O.BOX 2506, KITALE Tel: - Email:-CAREER PROFILE SUMMARY As a result driven and meticulous Administration expert with over 10 years of experience in providing efficient end to end administrative support in an office set- up, I am confident of my ability to offer excellent time management skills, great attention to details, and proficiency in the performance of administrative and technical tasks. Among the competencies I bring on board include; administration, customer service, supplier management and inventory management. I have effectively managed office operations, trained and inducted new administrative staff, engaged with customers and management stock inventory. I am seeking a position where excellent administrative and organizational skills will be utilized in achieving the organization’s objectives EDUCATION BACKGROUND   Bachelor of Tourism Management- Moi University; 2003 - 2007 Kenya Certificate of Secondary Education- St. Monica Girls’ High School; 1998 to 2001 PROFESSIONAL COURSES  Certificate in Quality Management System Administration- Mileview College; June to July 2018 KEY SKILLS AND COMPETENCIES ACQUIRED        Administration skills: Experienced in managing office activities, managing procurement, negotiating with suppliers, making budget preparations, arranging travel itineraries and managing communication Customer Relations: Expert in customer relations having successfully managed client expectations by understanding their needs, meeting them and applying professionalism. Supplies Management: Participated in procurement of office supplies and equipment and processed payments to suppliers in a timely manner, while keeping to the budget. Phone Etiquette: Well versed in handling calls using the standard telephone etiquette procedure with an aim to understand the callers request and fulfill it. Analytical skills: Capable of analyzing, assessing and calculating risks involved and finding solutions by use of logical reasoning. I value accuracy and ensure every duty I undertake pays close attention to details and captures all the valuable data. Team working skills: Ability to relate well with team members and offering my help when called upon to give my input. ICT competence: Acquired navigating the MS suite. Proficient in areas such MS Word, Microsoft Outlook, Excel, PowerPoint, Databases, Spreadsheets and the Internet. 1 WORK HISTORY Assistant Administrator Safepak Limited; December 2012 to date Duties and Responsibilities  Involved in the training and induction of a strong administrative staff both in Kenya and Uganda.  Providing timely, courteous and knowledgeable response to information requests  Drafting Responses to incoming Correspondences.  Preparation of various statistical reports on Sales and production.  Handling the management of inventor.  Preparation of customer pricelists for both local and export customers.  Checking if prices on LPO’s from customers match with the pricelist  Undertake and execute any other assignment at the MD’s discretion. Key Accomplishments  Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service. Assistant Administrator Maasai Wilderness Conservation Trust, Chyulu; August 2011 to June 2012 Duties and Responsibilities  Assisted the Finance director whenever needed creating and updating spreadsheets  Managed the Stocks Inventory with a monthly physical stock check.  Daily update of Simba Project Data from the field operators  Manage capital purchases, direct vendor relations and maintain equipment tracking records  Responsible for preparing Request for Quotation forms and summaries  Any other duty as assigned by the supervisor Key Accomplishments  Was recognized for exceptional support to improve data capturing and processing from the field rangers. M-Pesa Administrator Phoneart Solutions, Eldoret; March 2008 to June 2010 Duties and Responsibilities       Worked with clients to sort out technical issues that arose during transactions Handled the distribution of E-Money to Branches Provided quality Customer service to clients Monitored e-money and cash float through the system Ensured effective staff management through performance monitoring Prepared weekly, monthly and quarterly analytic transaction and customer registration reports for the departments. Key Accomplishments  Was awarded best Innovator due to centralization of customer database for easy retrieval. REFEREES Eunice Wanjiku Systems Administrator Phoneart Solutions Ltd P.O Box-, Eldoret, Kenya Tel: - Email:- 2 Titus Muia Finance & Education Director Maasai Wilderness & Conservation Trust P.O. Box 236, Mtito Andei, Kenya Tel: - Email:-John K. Ng’ang’a P.O Box- Nairobi, Kenya Tel: - 3