Martha Ejor Ettaa

Resume Martha Etta Virtual Assistant | Customer Support | Client Services Abuja, Nigeria | - |-LinkedIn: linkedin.com/in/marthaetta Professional Summary Experienced and dedicated Virtual Assistant with a proven track record in administrative support, client engagement, and customer service. Tech-savvy, organized, and personable, with the ability to manage communications, scheduling, CRM systems, and virtual support. Passionate about delivering excellent service, building lasting relationships, and helping teams run smoothly and efficiently. Professional Experience Media Virtual Assistant | Blaxodus Media Remote | 2023 – Present - Support media project coordination, scheduling, and content organization. - Manage calendars, communication flow, and digital asset tracking. - Assist with social media engagement and administrative follow-ups. Manager | Temptation Fashion World 2023 – 2024 - Scheduled appointments and coordinated calendars for client consultations and follow-ups. - Created and scheduled social media content, managed engagement, and followed up on orders. - Directed product shoots and organized ads campaigns for seasonal collections. Customer Service Representative | Hatfield Groups 2022 – 2023 - Handled inbound and outbound calls, emails, and chats with clients, converting 30% of leads into customers. - Provided professional responses to inquiries about services and appointments. - Participated in regular training and supported the sales team with lead generation. Executive Assistant | Education Resource Center 2022 – 2023 - Scheduled virtual consultations and coordinated meetings for senior leadership. - Compiled and analyzed information from diverse sources for reporting and planning. - Took meeting minutes, planned travel itineraries, and managed internal communications. Education Masters in Educational Psychology | University of Nigeria Nsukka 2019 – 2023 Certifications Virtual Assistant Certification | ALX Africa (09/2024) Virtual Assistant Masterclass | Virtual Click Support (02/2024) Customer Service & Relationship Management | Skilled Edge (10/2017) Skills - Communication & Client Engagement - Remote Scheduling & Calendar Management - Cold Calling & Telemarketing - CRM & G-Suite Proficiency - Data Entry & Research - Organizational Skills & Attention to Detail - Social Media Support & Ads Management Availability Available full-time for Pacific Time shifts with flexibility for occasional weekend work. Fully equipped for remote work with stable internet and a professional home office setup.