Martha Ejor Etta

MARTHA ETTA Virtual Assistant | Customer Support| Media Manager Abuja, Nigeria | LinkedIn: linkedin. com/in/marthaetta SUMMARY Highly organized and resourceful Virtual Assistant with proven expertise in managing executive schedules, streamlining operations, and enhancing digital presence for brands. Adept at handling administrative tasks, customer communication, research, and data management while maintaining precision and professionalism. Skilled at using productivity tools, managing remote workflows, and improving team efficiency. Known for excellent communication, problemsolving, and the ability to deliver exceptional results under minimal supervision. WORK EXPERIENCE Property Management Assistant |Signature Staycation 2025 – April 2026      Managed tenant communications, responding to inquiries, resolving issues, and maintaining professional relationships to ensure tenant satisfaction Conducted outbound calls and follow-ups with service providers and partners, supporting lead generation and property sourcing activities Assisted with tenant on-boarding processes, including preparing information packs, managing documentation, and ensuring a smooth move-in experience. Organized digital filing systems across SharePoint and OneDrive, ensuring all property-related documents were properly structured and accessible. Acted as a central point of coordination between tenants, landlords, contractors, and internal teams to ensure efficient communication and issue resolution. Virtual Assistant | Blaxodus Media 2023 – September 2025       Provided comprehensive virtual administrative and social media support to enhance brand presence and operational efficiency. Created, scheduled, and repurposed video and written content across multiple platforms, increasing engagement by over 200%. Developed and executed social media strategies, optimized posting schedules, and tracked analytics to boost audience growth and retention. Conducted lead generation and outreach via social media and cold calling, identifying potential collaborators and brand partners. Managed online community engagement, responding to inquiries and maintaining consistent brand communication. Prepared reports and insights to support marketing decisions and streamline internal processes. Administrative & Social Media Manager | Temptation World 2023 – 2024      Managed daily administrative operations including staff scheduling, customer communication, and vendor coordination. Oversaw online marketing campaigns and new collection launches, increasing visibility and customer engagement. Conducted cold calls to potential clients and fashion distributors, generating leads and building lasting partnerships. Directed product photoshoots, handled online uploads, and managed social media interactions to improve client satisfaction. Tracked orders, managed follow-ups, and ensured timely delivery to enhance customer retention. Content & Social Media Assistant 2022 – 2023      Created engaging video and written content, increasing video reach from 250 to 12,000+ views within one month. Planned and executed social media campaigns to grow brand awareness and engagement. Supported lead generation activities, researching and compiling contact lists for outreach campaigns. Used analytics tools to measure campaign performance and adjust strategies for improved engagement. Assisted with administrative tasks, including content scheduling, inbox management, and client communication. Virtual Assistant – Customer Support | Hatfield Groups 2022 – 2023       Provided exceptional client support through calls, chat, and email, ensuring timely and accurate issue resolution. Handled customer inquiries with empathy and professionalism, maintaining a 95% satisfaction rate. Converted over 30% of inbound leads into active customers through effective communication and follow-up. Conducted outbound calls to re-engage inactive clients and introduce new service offers Maintained detailed records of customer interactions in the CRM system to improve follow-up efficiency. Collaborated with the support team to refine workflows and enhance service delivery standards. Executive Assistant | Education Resource Center 2022 – 2023       Provided high-level administrative and executive support to senior management in a fast-paced educational environment. Scheduled and coordinated meetings, appointments, and virtual consultations across multiple time zones. Managed daily administrative functions, including document preparation, agenda creation, and meeting follow-ups. Conducted research and data organization to support reports, proposals, and strategic decisions. Prepared and managed travel itineraries, expense reports, and communication logistics with attention to detail. Supported client correspondence and lead tracking, ensuring prompt responses and professional communication.. EDUCATION Masters in Educational Psychology — University of Nigeria Nsukka (2019 - 2023) SKILLS • Administrative Support & Task Management • Calendar & Email Management • Customer Service & Client Communication • Data Entry & Documentation • Research & Reporting • Google Workspace (Docs, Sheets, Drive, Calendar) • Scheduling & Travel Coordination • Social Media Management • Attention to Detail & Time Management • Problem Solving & Multitasking • Issue Resolution & Escalation Handling • Client Onboarding & Support • Customer Relationship Management (CRM