Martha Chiegbune

MARTHA CHIEGBUNE Customer Support | Client Communications | Operations PROFESSIONAL SUMMARY Customer-focused professional with 5+ years of experience in client communication, remote support, and operations. Proven ability to manage high-volume interactions, resolve complex client concerns, and maintain exceptional relationship quality across CRM platforms including Zendesk, HubSpot, and Salesforce. Skilled at working independently in fast-paced remote environments while consistently meeting and exceeding service and performance targets. WORK EXPERIENCE Business Development Representative — Remote | T&S Cleaning Pros NJ (MWBE|SBE) | Nov 2025 – Present •​ Managed end-to-end client communication for inbound and outbound inquiries, ensuring timely, professional responses across all touchpoints. •​ Maintained 100% accurate CRM records tracking prospects, follow-ups, and pipeline activity across a monthly volume of 80–120 leads. •​ Reduced lead response and follow-up time by 30% through structured outreach workflows, improving client experience at every stage. •​ Built trust-based relationships with property managers and business owners, generating repeat inquiries and referrals. •​ Conducted 40+ daily outbound calls and follow-up emails, consistently demonstrating communication professionalism and client care. Inside Sales Agent — Remote | Club Wealth (Real Estate Coaching), USA | Feb 2022 – Oct 2024 •​ Delivered high-quality client communication across 60–80 daily outbound calls, SMS, and structured follow-ups with warm and cold leads. •​ Consistently achieved 110–130% of weekly targets, demonstrating reliability, empathy, and a strong client-first approach. •​ Improved lead response and show-up rates by 25–35% through personalised follow-up strategies and attentive communication. •​ Used Zendesk-equivalent CRM tools, Zoom, and Time Doctor to manage workflows, track interactions, and maintain service accountability. •​ Maintained high call quality and professionalism in a fully remote, performance-driven environment. Appointment Setter — Remote | TUNJ Control Furniture Installation, USA | Jan 2022 – Dec 2022 •​ Handled inbound and outbound customer inquiries, converting a high volume of leads into qualified bookings through confident communication. •​ Completed 80–100 outbound calls daily, achieving 35–45% transfer rates to sales advisors — consistently exceeding benchmarks. •​ Delivered professional, solution-oriented client experiences that supported revenue growth and customer satisfaction goals. Creative Executive Assistant — Remote | Alte Studios, USA | Mar 2020 – Nov 2021 •​ Served as the primary communication link between executive leadership and internal/external stakeholders, managing calendars, correspondence, and scheduling. •​ Coordinated cross-functional workflows across remote creative teams, ensuring smooth delivery and client satisfaction. •​ Prepared client-facing updates and presentations, maintaining clear and consistent communication throughout project lifecycles. •​ Maintained organised digital filing systems ensuring all communications and assets were properly documented and accessible. Communications Manager — Volunteer | Eagles Assembly HQ, Lagos, Nigeria | 2023 – Present •​ Manage Instagram strategy, event campaigns, and WhatsApp broadcast communications for an active congregation community. •​ Produce sermon recaps, event announcements, and engagement content tailored to distinct audiences across platforms. •​ Demonstrate strong written communication, audience awareness, and content scheduling in a high-visibility public role. EDUCATION B.Sc. Industrial Relations & Personnel Management | Lagos State University | 2019 Certificate in Project Management | British School of Project Management Certificate in Virtual Assistant | ALX Africa SKILLS & TOOLS Support & CRM Platforms: Zendesk • HubSpot • Salesforce • Freshdesk • Readymode Productivity Tools: Google Workspace • Microsoft Office • Zoom • Slack • Calendly • Time Doctor Core Competencies: Customer Communication • Complaint Resolution • Ticket Management • Written & Verbal Communication • Empathy-Driven Support • CRM Management • Remote Collaboration • Time Management