Martha Chiegbune

Martha C. B2B Appointment Setter & Customer Support Specialist Lagos, Nigeria • English: Fluent • Available 30+ hrs/week Salesforce • Zendesk • Calendly • Cold Outreach • CRM Management Real Estate SaaS / Tech E-commerce Industries Served Coaching ABOUT ME I help businesses across real estate, SaaS, e-commerce, and coaching convert cold leads into booked meetings — and keep their customers supported, satisfied, and coming back. With hands-on experience in B2B appointment setting and customer support, I've worked with clients across multiple industries to streamline outreach, manage inboxes, and ensure no lead or ticket falls through the cracks. I take ownership of my work, communicate proactively, and treat every client's business like it matters — because it does. SERVICES Appointment Setting I identify, qualify, and engage prospects to book high-quality meetings with decision-makers — keeping your pipeline full without the back-and-forth. • Prospect research & lead qualification • Outreach via email, LinkedIn & phone • CRM updates & follow-up sequences • Meeting confirmation & reminders Customer Support Professional, empathetic support that resolves issues fast and turns customers into loyal advocates. • Ticket management via Zendesk / Freshdesk • Email & live chat support • Escalation handling & resolution tracking • Customer satisfaction follow-ups Inbox & Calendar Management I keep your communications organised and your schedule running smoothly so you can focus on what matters. • Email triage, drafting & follow-ups • Scheduling via Calendly & Google Calendar • Meeting prep & post-meeting notes • Priority filtering & response management Cold Outreach & Email Campaigns Strategic, personalised outreach designed to start real conversations and drive responses. • Campaign copywriting & sequencing • A/B testing subject lines & CTAs • List building & segmentation • Performance tracking & reporting TOOLS & PLATFORMS Salesforce Zendesk Freshdesk Calendly Google Calendar Gmail LinkedIn Slack Trello HubSpot Zoom MS Office EDUCATION & TRAINING Lagos State University Bachelor of Science — Human Resource Management Lagos, Nigeria British School of Project Management Certificate — Project Management 2014 WHAT CLIENTS SAY Testimonials coming soon. I'm actively building my Upwork review history — reach out and let's create results worth writing about! Ready to Work Together? I'm available for new projects and would love to discuss how I can support your business. ■ Lagos, Nigeria • ■ Upwork: Martha C. • ✉ Available via Upwork Messages