MARTHA ANENE| ADMINISTRATIVE VIRTUAL ASSISTANT
Working Remotely
Data Entry | Web Research | Email Management | Customer Support
• Detail-oriented and highly organized Administrative Virtual Assistant with a proven track record in executive support, customer service, and administrative management.
• Skilled in email and calendar management, data entry, and web research, ensuring seamless workflow and operational efficiency.
• Strong problem-solving abilities, excellent communication skills, and proficiency in CRM tools, MS Office, and Google Suite.
Work Experience
Executive Virtual AssistantNov 2024 - Feb 2025
iphones& Beyond - (Accounts manager)Remote
• Provide high-level executive support, including travel planning and scheduling, research and data management, inbox and calendar management, and preparing presentations.
• Manage 100+ emails daily, ensuring prompt responses and boosting client satisfaction by 25%.
• Conduct web research and data mining, processing 500+ records weekly with 99% accuracy.
• Coordinate 20+ meetings weekly, reducing scheduling conflicts by 40% and improving time management.
Customer Support RepresentativeJune 2020 - Oct 2024
King’s Commodities LtdHybrid Work
• Resolve 95% of customer inquiries on first contact through excellent communication skills, increasing customer retention by 30%.
• Handled 100 customer inquiries daily, boosting satisfaction by 25%.
• Provided administrative support by managing emails, data entry, and maintaining documents.
• Resolved customer issues efficiently reducing response time through strong problem-solving skills.
• Enhanced client engagement by upselling services contributing to a 20% increase in sales.
Skills
• Administrative Assistance
• Email & Calendar Management
• Data Entry & Data Mining
• Web Research & Information Management
• Clerical & Document Organization
• Problem-solving & Critical Thinking
• Task Prioritization & Time Management
• Strong Communication Skills
• Proficiency in Creating Presentations
• Attention to Detail & Accuracy
• Multitasking & Workflow Optimization
• Technical Proficiency (CRM, MS Office, Google Suite, etc.)
Education/Certification
Kolpin Vocational Training
Diploma - Hospitality
ALX Africa
Virtual Assistant Training
