Martenni Marie Ramsey

Martenni-Marie Ramsey 16713 Sunderland Rd Detroit, MI-- Objective Detail-oriented professional with a background in customer service, technical support, and data analysis. Proven ability to communicate effectively with diverse individuals, resolve technical issues, and analyze data to drive business growth. Seeking a challenging role to leverage my skills, provide exceptional support, and contribute to the success of a dynamic technology company. SKILLS •Data Analysis: Proficient in data analysis, visualization, and interpretation using Tableau, Python, R, and SQL. • Statistical Analysis: Skilled in statistical methods, hypothesis testing, and data manipulation. •Data Management: Expertise in data cleansing, transformation, and database management. •Business Intelligence: Translating data into actionable insights. •Microsoft Office: Proficient in Excel, Word, and PowerPoint. •Problem-Solving: Applying data-driven solutions. •Communication: Effective data communication. •Customer Service: Exceptional customer support. •Inventory Management: Efficient stock control. •Biometric Data Capture: Fingerprint and facial recognition. •Document Digitization: Organizing digital records. •Scheduling: Appointment coordination. •Shopify: Expertise in managing and optimizing e-commerce on the Shopify platform. •CRM (Customer Relationship Management): Experience in using CRM systems to enhance customer relationships and retention. •Telephone Skills: Proficient in inbound and outbound calls. EXPERIENCE VFS Global, Beverly Hills CA - Data Analyst/Data Entry Specialist March 2022 - October 2023 ● ● ● ● ● ● ● Leveraged data analytics to optimize marketing strategies, track sales metrics, and manage inventory efficiently, resulting in a 20% increase in application submissions. Effectively communicated with individuals from diverse backgrounds, guiding them through the application process. Assessed applicant data to determine eligibility for economic assistance, adhering to guidelines. Captured biometrics (fingerprints and facial) on behalf of the Canadian and Ghanaian embassies/governments. Conducted data entry using customized VFS software, including document digitization. Coordinated dispatch of applications to the Consulate in Los Angeles and tracked passports. Collaborated with high-end customers to assist with visa applications, document processing, and certification. Venus Intimates LLC - Small Business Owner August 2014 - Present ● ● ● ● ● Founded and managed a successful small online fashion business. Utilized data analytics to optimize marketing strategies, track sales metrics, and manage inventory efficiently. Demonstrated expertise in Shopify, improving the online shopping experience and enhancing customer satisfaction. Conducted market research, analyzed customer data, and implemented data-driven decision-making processes. Managed supplier relationships to ensure cost-effective inventory control. Nordstrom, Century City CA - Seasonal Fulfillment Specialist October 2020 - January 2021 ● ● ● ● Unpacked, sorted, and stocked newly arrived merchandise with precision. Ensured accurate ticketing, accounting, and processing of merchandise. Efficiently used mobile and handheld devices for order fulfillment. Processed and fulfilled customer orders from store inventory, prioritizing timeliness and accuracy. Travelex Currency Service, Romulus MI - Sales Consultant September 2019 - March 2020 (Furloughed Due To Covid-19) ● ● ● ● ● ● Conducted customer transactions involving cash, credit cards, money orders, and currency exchange. Managed exchange and foreign currency processing. Addressed customer inquiries and provided product information via phone calls. Cultivated friendly and professional customer interactions, including high-value transactions. Ensured quality service by meticulously counting currency and guiding customers through transactions. Processed credit and debit card payments to enhance purchasing experiences. Nordstrom, Troy MI - Designer Shoes Salesperson February 2018 - August 2019 ● ● ● ● ● ● ● ● ● Provided exceptional customer service by assisting clients with product inquiries, selections, and purchases. Cultivated strong customer relationships, ensuring a positive shopping experience and repeat business. Demonstrated a deep understanding of the product offerings, including fashion trends and merchandise knowledge. Effectively used point-of-sale systems for transactions, ensuring accuracy in sales and inventory management. Collaborated with team members to achieve sales goals and maintain a cohesive work environment. Participated in training programs to stay updated on product knowledge and sales techniques. Handled merchandise returns, exchanges, and customer inquiries with professionalism and courtesy. Actively contributed to visual merchandising efforts to create attractive store displays. Maintained a clean and organized sales floor, ensuring a welcoming and visually appealing shopping environment. Detroit Medical Center Genesis Project, Detroit MI - Medical Intern Summer 2013 Hutzel Women’s Hospital ● ● ● Collaborated closely with medical professionals, including doctors and nurses, to support the care of infants in the Special Care Nursery and Infant ICU. Assisted with the daily care of infants, including changing diapers, feeding, and monitoring vital signs. Efficiently managed the front desk, handling inquiries from patients and visitors and maintaining a welcoming atmosphere. ● Played a key role in appointment scheduling, ensuring smooth and organized patient visits. EDUCATION Google Data Analytics Professional Certificate April 2023-July 2023 Wayne State University, Detroit MI - Bachelor’s of Business Administration in Marketing and Management August 2013- June 2018