Mart Philipps M. Pangilinan

My interest in the field of technology made me decide to take up an engineering course when I got into college. Furthermore, this had helped me apply for a job in the BPO industry where I initially worked as a Technical Support Representative, making my way to become a Senior Consultant and eventually got promoted as the Lead of the Escalations Team.

With over 12 years of experience in customer service, billing, and retention, email and technical support, and sales for a US based ISP company, I have gained expertise in managing and handling escalation processes for all support streams and had specialized in internet and computer troubleshooting.

As a Team Lead, I was focused on making sure of my team's schedule adherence, that programs and other client requests/projects are completed in a timely manner and see to it that we provide high-quality support to our customers. I was also keeping our clients up to date on a weekly basis to discuss the progress and performance of our team.