Marsha Luz Francisco

Marsha Luz Francisco Uchiyama Apt., Sitio Tambis Yati, Liloan, Cebu Cel. No- Skype: m_francisco75 EMPLOYMENT HISTORY Customer Service & Sales Representative – Verizon Acct. - Tier 2 (Xerox Corp) Skyrise Alpha-Cebu Bus. Park Mabolo, Cebu City March 29, 2016-June 15, 2016 Responsibilities:  Answer phone inquiries about billing statements  Applies credits and adjustments as needed.  Proactively sells service bundles while setting up new accounts.  Assists in renewals and setups via online system.  Provides tech support or forward calls to tech support as needed. Sales & Service Representative (Billing Agent for GMACi BXO) Convergys Phils - Cebu Asiatown IT Park, Apas, Lahug, Cebu City February 2009 – October 2011 Responsibilities:  Prepares Billing Computations, Claims and Reports for Convergys client i.e., GMAC Insurance USA (an arm of GMC Motors, USA)  Prepares correspondence for GMACi direct client/agency communications from time to time.  Assigned as Team Lead Assistant specifically in preparing daily reports and work load for the team.  Participated in GMACi Back Office – Agency Billing Team Leader Internship Program for 8 months Customer Service Representative (Ticketing & Reservations-United Airlines) Teletech - Cebu 880 Oakridge IT Center A.S. Fortuna Street, Mandaue City March 2007-September 2007 Responsibilities: - Responsible in handling passengers’ concerns and issues including ticketing, awarding and transferring of miles and seat assignment. - Facilitated airline transfers when necessary. MOBILE: -)• E-MAIL:- Cafés Manager Internet Xtreme Chain of Cafés (Mandaue, Consolacion, Compostela branches) February 2002 – March 2007 Responsibilities: - Responsible for branch’s initiation activities such as registration, location setup and equipment purchase and acquisition - Handled HR responsibilities for the 3 outlets’ employees i.e., hiring, payroll, disciplinary implementations, scheduling and assignments - Overseer of entire café operation such as equipment maintenance, payment of bills and utilities, sales and marketing - Checked and followed-up the three branches either daily site visit or online cctv monitoring - Communicated to the Business Proprietors regarding daily operation’s progress and concerns including sales reports Assistant to the Executive Officers/Customer Service Representative FreshWorks Corporation Suite 905 Keppel Bldg, Samar Loop, Cebu Bus. Park, Cebu City July 2000 – January 2002 Responsibilities: - Responsible for documents handling for business meetings and reports - Scheduling and arrangement of meeting/functions from time to time - Hotel and transport arrangement for the Exec. Officer’s travel - Assisted with Accounting personnel’s responsibilities from time to time - Assisted with HR functions from time to time - Responsible in customer care activities such as site visits and generation of bills due - After sales assistance such as resolving technical issues Café Supervisor / Cashier Works of Wonder Internet Café 3rd floor Reyes Bldg, P. del Rosario St., Cebu City July 1998 – July 2000 Responsibilities: - Followed up on schedule adherence of co-employees - Responsible for cafés operation such as equipment maintenance and functionality, supplies availability, services availability - Handling/received sales/payment from customers - Depositing sales and generating sales reports to the Cafés Manager and operators - Assisted customers/clients M O BILE : -)• E -M A IL: M FR A 8820@GM A IL.C O M Assistant to the Fitness Director/Fitness Trainor Bodytone Fitness Center Gorordo Ave., Cebu City April 1996 – June 1997 Responsibilities: - Accommodated new clients upon registration and assessment - Implemented exercise regimen formulated by Fitness Director - Close monitoring of special clients by one-on-one assist in the exercise routine - Monitoring checks on the nutritional regimen as part of the one-on-one client setup - Reports progress of these clients to the Fitness Director and implemented upgraded regimen to increase positive results in clients EDUCATION Tertiary : University of San Jose – Recoletos Magallanes St., Cebu City Course Tertiary : : BSC major in Management Course Secondary : : Bachelor of Science in Nursing – 3rd year Elementary : University of Cebu – College of Nursing Sanciangko St., Cebu City Abellana College of Arts and Trade Osmeña Blvd., Cebu City Lahug Elementary School Lahug, Cebu City PERSONAL DATA Nickname : Malou 41 years old Age : September 20, 1975 Birthdate : Birthplace : Mangagoy, Bislig, Surigao del Sur Height : 5’2” Weight : 175 lbs. Filipino Citizenship : Roman Catholic Religion : In case of Emergency, pls. contact: Almerino Paradela -) TRAINING/SEMINARS ATTENDED GMACi Back Office – Agency Billing Team Leader Internship Program April 2010 Convergys Corporation Asiatown IT Park, Lahug, Cebu City MOBILE: -)• E-MAIL:- March 2001 March 1995 March 1992 March 1988 World Booker Sales Training Seminar August 2007 PESI – 3rd Level Mango Square Mall, Mango Ave., Cebu City Leadership Training Seminar February 2001 University of San Jose-Recoletos Magallanes St, Cebu City Interpersonal & Communication Skills Seminar February 2001 University of San Jose-Recoletos Magallanes St, Cebu City Customer Service and Interpersonal Skills Training Seminar January 1995 SM City Cebu Cinemas North Reclamation Area, Cebu City First Aid Training Program April 2002 CCHDC Mango Ave., Cebu City PERSONAL REFERENCES Mr. Mariano V. Osmeña Proprietor Cebu Yacht Club, Lapulapu City, Cebu Dra. Irmina Ruanto Paradela Obegyne Practitioner Tayud, Consolacion Cebu Mr. Calixto Pacquiao Proprietor Pacquiao Fitness Center JY Square Mall, Lahug, Cebu City M O BILE : -)• E -M A IL: M FR A 8820@GM A IL.C O M Korina Bianca Gonzalez Team Leader – GMACi Agency Billing Convergys Corporation IT Park, Lahug, Cebu City Jamie Marie Evangelista Trainer – EXL Service IT Park, Lahug, Cebu City MOBILE: -)• E-MAIL:-