AJAS Limited Customer Service Agent July 2004-September
2008
Flight check in and boarding agent, later acting supervisor
responsible for pre and post flight paperwork and checks.
West Indies Call Centre Customer Service Representative
August 2009–February 2011
Creating realistic profiles to drive traffic to website. Email
and live chat with potential clients to get them to sign up for
membership.
8
PROFILE
CONTACT
PHONE:-
EMAIL:-
HOBBIES
Travelling
Reading historical romance novels Writing short stories
Ancient history and mythology
MARSHA
CLARKE
CUSTOMER SERVICE SPECIALIST
EDUCATION
Montego Bay High
1994 - 1999
8 CXC O’ Levels and 1 GCE O’Level passes. Participation in
Drama club, counsellor for HIV Awareness club and
member of school netball team.
Montego Bay Community College
1999 - 2001
GCE A’Level passes. Talent developed for story writing.
WORK EXPERIENCE
Maxpay Enterprise Customer Service Agent
July 2013–May 2015
Face to face interaction with customers through Western
Union transactions. Customer service certification awarded
on completion of course.
ItelBpo Smart Solutions Medical insurance Agent
November 2015–September 2018
Outbound calls to insurance to get payments for behavioral
health claims. Research skills developed and honed. Rising
Star and Client Recognition of Top Performer awards given
in 2017.
Message Music Jamaica Proofreader
December 2019-Present
Edit documents including the Bible, Christian book and
magazine. Time management skills and attention to detail
developed.
SKILLS
