MARRYLLINE N. MANASAN
207A Central Park Condominium
168 D.Jorge Street
Pasay City
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CAREER OBJECTIVE:
To be part of an organization where I can utilize my skills and contribute to organization’s goals and objectives.
PROFESSIONAL EXPERIENCES
VIRTUAL ASSISTANT NOV 2021- present
Real Estate
Skip tracing
Comparables
Lead generation
cold calling
EPERFOMAXOCT 2020- MAY 2021
Customer Service Representative
road cor, 23 Diosdado Macapagal Blvd, Pasay, Metro Manila
answering the customer calls (FINANCIAL) professionally and by following the set standards & call ethics
entering the call and customer information in the appropriate forms and databases.
route the customer’s calls in the appropriate departments for further assistance.
required to prepare call logs by entering all the important information about the attended call
SYKES ASIA, INC.- GOOGLEJAN 2020- AUG 2020
Customer Service Representative- Technical
Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center,
Makati, 1224 Metro Manila
answering the customer calls (TECHNICAL) professionally and by following the set standards & call ethics
entering the call and customer information in the appropriate forms and databases.
route the customer’s calls in the appropriate departments for further assistance.
required to prepare call logs by entering all the important information about the attended calls
TELUS INTERNATIONAL PHILS- MASTERCARDAPRIL 2017- AUG 2018
Customer Service RepresentativeMAY 2019- DEC 2019
McWest Blvd, Taguig, 1634 Metro Manila, Philippines
answering the customer calls (FINANCIAL) professionally and by following the set standards & call ethics
entering the call and customer information in the appropriate forms and databases.
route the customer’s calls in the appropriate departments for further assistance.
required to prepare call logs by entering all the important information about the attended calls
SUDONG SDN, BHD- SingtelSEPT 2018- MAR 2019
Customer Care Officer
Jalan Tun Sri Lanang, Melaka
Malaysia
answering the customer calls (TECHNICAL) professionally and by following the set standards & call ethics
entering the call and customer information in the appropriate forms and databases.
route the customer’s calls in the appropriate departments for further assistance.
required to prepare call logs by entering all the important information about the attended calls
ON DEMAND ENGLISH INNOVATIONS JULY 2016- OCT 2016
Private tutor
EDY Building, Kisad Road, Burnham - Legarda
Baguio Benguet, Philippines
Teach the English language at home to Chinese students
Evaluate your student’s performance based on set guidelines
CONVERGYS- EBAY NOV 2015-APRIL 2016
Customer Service Representative
Camp John Hay Baguio Benguet
Philippines
SITEL PHILIPPINES CORP- CAPITAL ONE JAN 2012- DEC 2013
Customer Service Representative
Baguio City Economic Zone
Loakan, Baguio City
Philippines
answering the customer calls (FINANCIAL) professionally and by following the set standards & call ethics
entering the call and customer information in the appropriate forms and databases.
route the customer’s calls in the appropriate departments for further assistance.
required to prepare call logs by entering all the important information about the attended call
KEY SKILLS
good communication skills
can work efficiently in team as well as an individual
adaptable to learn new views/ ideas
TECHNICAL SKILLS
English proficient
Fast typist: 45-50 wpm
Knows basic computer skills: (MS Word, MS Excel, MS Powerpoint)
CERTIFICATIONS/ RECOGNITIONS
Certificate of Completion: MasterCard Email Training
August 14, 2017
McWest Blvd, Taguig, 1634 Metro Manila
Certificate of Achievement: Operation Checkpoint (Wave 51- Capital One)
March 5, 2012
Baguio City Economic Zone- Loakan, Baguio City
Philippines
Certificate of Achievement: Operation Checkpoint (Wave 69B- Capital One)
July 6, 2013
Baguio City Economic Zone- Loakan, Baguio City
Philippines
EDUCATION AL BACKGROUND
School level (School year)School
College: Bachelor of Science inSaint Louis University
Management AccountingMaryheights Bakakeng, Baguio City
-)
High SchoolSaint Louis Pacdal, Inc
-)Pacdal Circle, Baguio City
ElementaryRizal Elementary School
-)Gibraltar Road, Baguio City
Kinder 2Rizal Elementary School
-)Gibraltar Road, Baguio City
Kinder 1Saint Louis Pacdal, Inc
-)Pacdal Circle, Baguio City
CHARACTER REFERENCE
STEPHEN DACANAY
Team Leader
Telus International Philippines
-/ -
KARLA RIOVEROS
Team Leader
Sykes Asia Inc-
Judith Estrada
Director
Sitel Philippine Corporation
PEZA Loakan Road, Baguio City
Philippines
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