Stella Villocillo
Strategic | Learner | Arranger | Responsibility | Individualization
Team Lead with 10 solid years of experience in
BPO Financial Services - Procure to Pay (PTP),
Order to Cash (OTC), Quality Assurance (QA),
System Enhancement, Automation
CERTIFICATIONS
CERTIFIED LEAN SIX SIGMA (WHITE BELT)
CONTACT--
Advanced Innovation Group Pro Excellence
Certification # ZSSWB-
PROFESSIONAL EXPERIENCE
/stellavillocillo
2022-Present
Caloocan City
IBM Business Services Inc.
Passionate in ideas about the best ways
to strategize and reach a goal, increase
productivity and solve problem.
Has a strong sense of commitment to get
the work done. It motivates her to make
sure that things are carried through to
completion even when difficulties arise.
Zealous about continuous progress,
innovation, precision and excellence.
EDUCATION
University of Caloocan City, Business
Administration - Financial
Management, 2012
Team Lead - Claims and Admin Services
Executed optimization process documents of the 14 processes
when the process was transitioned to IBM in the span of one
month
Upskilled 7 FTEs in 4 processes in a short period of time with
minimal to no errors & and escalation.
Strategically manage the volume and lower it down over time.
Strategically plan and ensures that the team goals are aligned
and will materialize for the benefit of the team and the
organization this is proven in the business outcomes stated
above.
Smooth and noiseless transition of processes from IBM Manila
Delivery Center to India Delivery Center.
Collaborated cross-functionality with internal stakeholder
teams such as Life Claims, Health Claims, Automation Team,
Business Controls, Leadership Team
Established Agile Practice in the team like Daily Stand Up
meeting
Responsible for business analysis, project management, and
solution delivery.
On-going project automation of payments with the automation
team.
Manage day-to-day operations and ensure SLAs and KPIs are
met.
Accomplish and present key reports to clients and other
stakeholders.
The team remained high-performing even during the transition
Built strong relationships with teams and stakeholders to
enable effective dialogue exchange between departments
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Accenture Inc.
Global Credit Risk Management Sr. Team Lead
April 2017 – May 2021
Projects & Automation:
Eliminate automated assignment of credit limits to China and the rest of the region, leading to credit
rejection. Revenue $ brought to the client ~$500,000 annually.
Automated Credit limit assignment to Top 6 accounts identified which can be used by its subsidiaries,
bringing $270M in revenue for 1 year.
Improve the hierarchy of 'Hold' in the system & disable the next review date for accounts under
Bankruptcy and Manual Hold, prevent auto approvals of the credit limit for risky customers, and
lessen bad debt write-off ~$2.5M
Awarded Accenture Philippine Delivery Center: A-List Best People Award for 2020
Received multiple commendations and project awards
Manage and mentor a team of 10 Credit Analysts and 2 Team Leads performing financial analysis on
customer’s financials and providing credit recommendations
Manage day-to-day operations ensuring SLAs are met
Work closely with Clients, Credit Managers, and other concerned stakeholders to support operations and
critical projects/initiatives
Accomplish and present key reports on Monthly Business Reviews with the client
First Level Point of Contact on escalations, and provide RCA along with proposed resolution and
mitigation
Collaborate with cross-functional teams – Collections, Cash Application, Customer Accounts Team,
Business Support Group (Training and Quality Assurance), and Business Excellence Team
Analyze Team Capacity Planning
Identify processes that can be automated
Experienced in UATs (User Acceptance Testing), System Migration, Automation, and System
Enhancements
Bring value to clients by quantifying the value of automation and project initiatives
Project point of contact for Trade & Compliance
Quality Assurance SME
January 2015 – 2017
Accenture Certified Quality Assurance Passer
In the span of 6 months after passing, minimize 75% of the errors of the team by using 80/20 Pareto
Analysis.
Manage Invoice Processing QA Team consisting of 3 auditors with 28 countries in scope
Received multiple commendations from clients, leadership and supporting team
Received top performer awards monthly
Perform Quality Audit on PTP Invoice Processing
Perform coaching to erring processors and follow up on agreed action items
Provide accurate and timely business reports relevant and applicable to the business unit on Invoice
Processing
Perform daily, weekly, and monthly analysis/ reporting, and present findings along with areas
identified as opportunities for improvement to both the team and the client
Create QA deck for weekly touchpoint with the Leads/POCs - Team Lead, SME & QA to review Pareto
Chart to Identify Error Trends and Create SMART Action Plans
Address Operations huddle for process updates and expectations and discuss top error trends and
scenarios based on audit findings
Suggest process improvement, corrective and preventive actions to Operations and QA Teams
Capture all QA related Client escalations/concerns/issues for documentation and resolution
Complete special projects/tasks as requested by the management team.
Invoice Processor – EMEA/APAC
July 2012 – Dec 2014
SME of Invoice Processing Global Scope
Perform daily invoice distribution of batches to be processed
Process urgent invoices as requested by client/team leads
Assist Helpdesk for Invoice Processing queries
Assist Hold Management Team for issues parked per invoice to be resolved
Provide accurate and timely business reports relevant and applicable to the business units on Invoice
Processing
Train new hires in the team
Accomplish Withholding Tax Report
Perform month end closing
Provide monthly accruals
TOOLS & SYSTEMS
Oracle Business Suite
Dynamics 365 (CRM)
Salesforce.com
Microsoft Excel, Powerpoint, OneNote
OBIEE Reporting
PowerBI Reporting Tool
GetPaid
Amazon Workspace
WORK REFERENCES
Jemmalyn Sta Maria
Accenture Inc
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Maryvel Torzar Custodio
Atlassian-Rose Ann Del Monte
Concentrix
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