Marry Leadine C. Medrano
Virtual Assistant | Customer Support | Admin Support
Caloocan City, Philippines-| -
PROFILE SUMMARY
Detail-oriented and reliable professional with over 6 years of experience in customer
service, administrative support, and team supervision. Skilled in managing schedules,
handling customer inquiries, processing transactions, and organizing workflows. A fast
learner with a strong work ethic, excellent communication skills, and a passion for helping
businesses run smoothly. Currently transitioning into a Virtual Assistant role with a focus on
admin and customer support.
SKILLS & TOOLS
- Customer Service & Support (Phone, Chat, Email)
- Calendar & Email Management
- Microsoft Word & Excel
- Google Suite (Docs, Sheets, Calendar)
- Data Entry & Research
- POS & Inventory Management
- Basic Canva & Trello (willing to learn more tools)
- Excellent English (written & verbal)
WORK EXPERIENCE
Assistant Restaurant Manager (Service Quality Manager)
Granatina Food Corp. (Jollibee Matalino) – Quezon City, Philippines
May 2017 – Present
- Managed daily store operations, staff scheduling, and customer satisfaction
- Resolved client complaints with professionalism and empathy
- Handled reports, inventory, cashiering, and training of new staff
- Acted as Manager in-charge when needed
Barista / Counter Specialist
UCC Vienna Café – Makati, Philippines
June 2014 – April 2016
- Delivered high-quality customer service in a fast-paced setting
- Handled POS, inventory, and cashiering
- Promoted add-on sales and maintained product displays
Trainee / Room Attendant / Waitress
Great Eastern Hotel Makati & Oasis Paco Park Hotel- (Short-term Training Programs)
- Provided excellent guest service and maintained room cleanliness
- Assisted in food service and guest inquiries
EDUCATION
Bachelor of Science in Hotel and Restaurant Management (Undergraduate)
STI College Fairview, Quezon City
2010 – 2014
CHARACTER REFERENCES
Available upon request
