Marry Joy Dalugdog

MARRY JOY DALUGDOG Executive Secretary | Admin Officer | Virtual Assistant - | --Dubai, United Arab Emirates Objective: Dedicated and results-driven Executive Assistant with seven years of experience supporting C-suite executives and enhancing organizational efficiency. Proven track record of delivering top-notch administrative and project management support. Seeking a challenging Executive Assistant position to contribute my skills in streamlining operations and optimizing executive productivity. Professional Experience: Remote Executive Assistant | Admin Officer | Virtual Assistant Freelance (Real Estate) | Brentwood TN, USA | Sep 2019 - to Present Administrative Support: Managed executives' calendars, including scheduling meetings, coordinating travel arrangements, and ensuring timely responses to emails and inquiries. Conducted research and prepared reports, presentations, and documents to support decision-making processes. Handled confidential information with discretion and maintained the highest level of professionalism in all interactions. Brochure Creation and Design: Designed and produced brochures, flyers, and promotional materials using graphic design software (e.g., Adobe InDesign, Canva). Collaborated with marketing and sales teams to conceptualize and execute visually appealing and informative brochures. Ensured brand consistency and adherence to design guidelines in all marketing collateral. Project Management: Managed brochure projects from concept to completion, including content creation, layout design, proofreading, and printing coordination. Met tight deadlines and maintained a high level of attention to detail to deliver polished marketing materials. Tracked project progress and communicated updates to stakeholders, ensuring seamless execution. Communication and Coordination: Facilitated communication between executive leadership and various departments, ensuring efficient flow of information. Collaborated with external vendors and suppliers for brochure printing and delivery, negotiating pricing and timelines. Front Office Coordinator/Executive Assistant Jarden Lloyd Thompson Specialty| DIFC Dubai, UAE |March 2019 - Sep 2019 Administrative Support: Managed executives calendars, scheduling appointments, meetings, and travel arrangements. Handled correspondence, emails, and phone calls, responding promptly and professionally. Prepared reports, presentations, and documents, demonstrating strong attention to detail. Front Office Operations: Greeted and assisted visitors, ensuring a positive first impression and providing information as needed. Managed office supplies and equipment, coordinating orders and maintaining inventory. Handled incoming and outgoing mail and packages, including courier services. Office Management: Maintained a well-organized and tidy front office area, optimizing workflow efficiency. Coordinated office maintenance, repairs, and vendor relationships, ensuring a safe and comfortable workspace. Implemented and enforced office policies and procedures, contributing to a productive work environment. Communication and Coordination: Facilitated communication within the office and between departments, ensuring information flow. Collaborated with cross-functional teams on projects, tracking progress and deadlines. Managed office events and meetings, handling logistics, catering, and technology setup. Technology Proficiency: Proficient in using office software (e.g., Microsoft Office Suite) and office equipment (e.g., photocopiers, printers). Managed electronic files and databases, maintaining accurate records. Front Office Coordinator/Customer Service Representative Al Tayer Motors (Ferrari & Maserati Showroom) | Dubai, UAE |Jun 2018 - Mar 2019 Customer Service: Greeted and assisted customers, visitors, and clients in a courteous and professional manner, creating a positive first impression. Addressed customer inquiries, concerns, and requests promptly and effectively, ensuring a high level of customer satisfaction. Resolved customer issues, escalating complex problems to appropriate personnel while maintaining a focus on problem resolution. Front Office Management: Managed the front desk, including answering phone calls, scheduling appointments, and maintaining a clean and organized reception area. Coordinated visitor access, security protocols, and badge issuance, ensuring a secure and welcoming environment. Handled incoming and outgoing mail and packages, distributing them to the appropriate departments. Administrative Support: Assisted in administrative tasks, such as data entry, document preparation, and filing, contributing to the efficient operation of the office. Maintained office supplies and equipment inventory, placing orders and ensuring availability as needed. Scheduled and coordinated meetings, conferences, and travel arrangements for staff. Multi-Tasking and Prioritization: Managed multiple tasks simultaneously, effectively prioritizing responsibilities to meet deadlines and deliver outstanding service. Adapted to fast-paced and high-pressure situations with a calm and composed demeanor. Team Collaboration: Collaborated with colleagues and other departments to facilitate seamless information flow and resolve crossfunctional issues. Participated in team meetings, offering insights and suggestions to improve front office and customer service procedures. Executive Secretary to CEO/HR/Personal Assistant Amro Kamel General Trading LLC| Dubai, UAE |Dec 2015 - May 2018 Executive Support: Managed the CEO's calendar, including scheduling meetings, conferences, and travel arrangements. Screened and prioritized incoming communications, emails, and phone calls. Prepared executive-level reports, presentations, and documents with a high degree of accuracy and confidentiality. Office Management: Coordinated and organized board meetings, including logistics, agendas, and minutes. Managed office supplies, vendor relationships, and maintained a well-organized office environment. Acted as a liaison between the CEO and other departments, facilitating effective communication. Recruitment and Onboarding: Assisted in the recruitment process, including job posting, resume screening, and scheduling interviews. Conducted reference checks and background verifications for potential hires. Facilitated the onboarding process for new employees, ensuring a smooth transition into the organization. Employee Records and Documentation: Maintained accurate and confidential employee records, ensuring compliance with relevant laws and regulations. Prepared and processed HR documentation, including employment contracts, benefits enrollment, and termination paperwork. Training and Development: Coordinated training programs and events, including scheduling, logistics, and materials preparation. Assisted in the development of training materials and employee development initiatives. Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Excellent calendar management and scheduling skills Strong written and verbal communication abilities Exceptional organizational and time-management skills Project management and multitasking expertise Discretion and ability to handle confidential information Attention to detail and problem-solving capabilities Education: Bachelor of Elementary Education Pangasinan State University, PH Trainings Attended General Virtual Assistance Training SOCIAL MEDIA SERIES 1: Keyword Research SOCIAL MEDIA SERIES 2: Understand Target Market SOCIAL MEDIA SERIES 3: Social Media Assessment and Optimization SOCIAL MEDIA SERIES 4: Creating a Content Plan Introduction to Real Estate Virtual Assistant (REVA) Introduction to Amazon Virtual Assistance Social Media Content Marketing ChatGPT in Freelancing Tools that I use Google Workspace Microsoft Office 365 References: Available upon request. Top Producer 8i (CRM) Basecamp Dropbox Canva Weebly (Website) Zoom Skype Squarespace (Website)