Marriz Santos Sta Cruz

Curriculum Vitae Marriz Santos Sta Cruz General Virtual Assistant Executive Virtual Assistant Email Manaager Customer Service “Your Virtual Partner in Success.” Objective To obtain a challenging and rewarding position as a General or Executive Virtual Assistant, Email Manager, or Customer Service Representative, where I can utilize my organizational, communication, and problem-solving skills to support business operations, enhance customer experience, and contribute to overall efficiency and growth. Mission To deliver exceptional virtual support by providing reliable, detail-oriented, and proactive assistance that helps executives and businesses operate seamlessly. I am committed to maintaining high standards of professionalism, confidentiality, and responsiveness in every task I handle. Goal To become a trusted, long-term asset to clients or companies by: Streamlining daily administrative tasks and inbox management Improving customer satisfaction through empathetic and efficient communication Enhancing executive productivity through reliable support Continuously upgrading my skills to stay current with industry tools and best practices Mobile Number: - WhatsApp Number: - Email:-Facebook: https://www.facebook.com/rizstacruz LinkedIn: https://www.linkedin.com/in/marriz-sta-cruz-84b5221b6/ OnlineJobsPh: https://www.onlinejobs.ph/jobseekers/info/- “Your Virtual Partner in Success.” Marriz Sta Cruz |-| - | Malabon City, Philippines WORK EXPERIENCE June 2022 – May 2025 (FULL-TIME) Guest Relations Manager | Reservations Sales Representative Intercontinental Hotels Group IHG Hotels, known as InterContinental Hotels Group, is one of the largest and most diverse hotel brands globally. With properties ranging from luxurious to budget-friendly, IHG offers a little something for everyone. Handled guest concerns and escalations as a Guest Relations Manager, ensuring prompt resolution and enhanced guest satisfaction. As a Reservations Representative, assisted customers with booking inquiries, modifications, and loyalty program support across multiple channels. January 2022 – May 2022 (FULL-TIME) Customer Service Representative Sutherland Global Services Sutherland Global Services is known for its innovative approach, it delivers a range of solutions including customer service, technical support, and back-office functions, making it a go-to partner for businesses aiming to improve efficiency and customer satisfaction. Assisted T-Mobile customers with billing inquiries, payments, and account issues, ensuring accurate information and timely resolution. Delivered exceptional service while maintaining confidentiality and upholding company policies. August 2021 – November 2021 (FULL-TIME) Customer Service Representative TaskUs Philippines TaskUs delivers technology-enabled, scalable outsourcing solutions for digital-first companies— emphasizing exceptional customer service, AI-driven operations, and employee-focused workplace culture. Provided customer support for Uber Partner Drivers by resolving account issues, payment concerns, and trip-related inquiries. Ensured timely and accurate assistance through phone, to maintain driver satisfaction and platform efficiency. September 2020 – July 2021 (FULL-TIME) Customer Service Representative Optum Global Solutions Optum Global Solutions (OGS), the Philippine division of UnitedHealth Group, delivers technology-driven BPO services focused on U.S. healthcare clients. Its support spans healthcare operations, customer service, revenue cycle management, clinical processes, analytics, and IT help-desk functions. Provided customer support in a healthcare setting by assisting patients and members with insurance inquiries, benefit verification, claims status. Ensured accurate information, empathetic communication, and compliance with healthcare regulations and data privacy standards. “Your Virtual Partner in Success.” Marriz Sta Cruz |-| - | Malabon City, Philippines February 2019 – September 2020 (FULL-TIME) Customer Service Representative 24-7 Intouch Ph 24-7 Intouch Philippines (now IntouchCX) is a customer experience and technology company that provides BPO services such as customer support, technical assistance, and back-office operations for global brands. Provided retail customer service by assisting clients with product inquiries, returns, and issue resolution through phone and email. Ensured a positive shopping experience through prompt, courteous, and solution-focused support. October 2016– September 2017 (FULL-TIME) Technical Support Representative Convergys Convergys was a global customer service and BPO provider offering support in areas like customer care, technical assistance, and back-office operations. In 2018, it was acquired by SYNNEX Corporation and merged into Concentrix, where its services now continue under the new brand. Provided technical support for printers by assisting customers with setup, troubleshooting, connectivity issues, and hardware or software concerns. Delivered clear, step-by-step solutions to ensure optimal device performance and user satisfaction. January 2015– September 2016 (FULL-TIME) Billing Specialist | Technical Support Representative Concentrix Concentrix is a global BPO and customer experience company that provides tech-enabled support solutions to leading brands across more than 70 countries. Known for its people-first culture, it delivers services such as customer care, technical support, sales, and analytics in over 150 languages. Handled billing inquiries for Canadian home phone, internet, and TV services by assisting customers with payments, plan details, and account issues. Provided technical support for TV services, resolving signal, equipment, and connectivity concerns to ensure a seamless viewing experience. May 2013 – October 2013 (FULL-TIME) Customer Service Representative SYKES ASIA INC SYKES Asia, Inc. delivers top-tier outsourced customer service solutions, helping global businesses enhance their customer experience through innovative technology and a full range of support services. These include customer care, technical support, sales, and back-office operations. Provided customer support for Hotels.com by assisting clients with bookings, cancellations, and inquiries, ensuring a smooth and satisfying travel experience. Handled concerns with professionalism and efficiency via phone. “Your Virtual Partner in Success.” Marriz Sta Cruz |-| - | Malabon City, Philippines PART TIME EXPERIENCE July 2021 – December 2021 (PART - TIME) Customer Service Representative | Product Research | Order Management Keith is the owner of a successful Amazon store offering a diverse range of products, including kitchenware, appliances, and gardening tools. He is dedicated to providing high-quality items that meet the everyday needs of his customers while ensuring excellent value and reliable service. As his Virtual Asisstant, I am responsible for managing and processing Amazon orders, ensuring timely fulfillment and accurate tracking. Conducts market and product research to identify high-demand items, analyze competitors, and recommend profitable product opportunities for the store. January 2022 – June 2022 (PART - TIME) General Virtual Assistant Angela Kumar is a non-professional individual seeking assistance in managing her emails to ensure timely responses, better organization, and improved communication efficiency. I provided remote administrative support by handling tasks such as email management, scheduling, data entry, research, and customer service. Assists in organizing daily operations to improve efficiency and productivity for the business. December 2022 - February 2023 Customer Service Clark Smith is the owner of a cleaning company in need of a dedicated customer service representative to handle client inquiries, bookings, and support through email, ensuring prompt and professional communication. I have handled customer inquiries, service bookings, and complaints through email, phone, or chat. Ensures prompt, professional, and friendly communication to maintain client satisfaction and support the company’s service operations. March 2022 - May 2025 (PART-TIME) Cashier / Staff - Kream Frappe As a Cashier and Store Staff at Kream Frappe, I am responsible for providing excellent customer service, handling payments, preparing beverages, and ensuring smooth daily store operations. This role requires versatility, attention to detail, and a strong commitment to customer satisfaction. January 2025 - July 2025 (PART-TIME) Clinic Staff / Secretary - APG NARS CLINIC As a Secretary/Staff at APG NARS Anti-Rabies Clinic, I am in-charge of the clinic’s daily operations. I am responsible for handling administrative tasks, assisting clients, and ensuring smooth coordination between staff and patients. “Your Virtual Partner in Success.” Marriz Sta Cruz |-| - | Malabon City, Philippines EDUCATION AND TRAINING EDUCATION Bachelor of Science in Hotel and Restaurant Management University of the East - Caloocan School Year- TRAINING IHG Reservations Sales Training ................................................................. 2023 IHG Guest Relations Manager Training ...................................................... 2022 T-Mobile Billing Customer Service Training .............................................. 2022 Amazon Drop Shipping Training ................................................................. 2021 Amazon Seller Central Training .................................................................. 2021 Uber UK Partner-Driver Customer Service Training ................................ 2021 Virtual Asisistant Training ............................................................................ 2021 AARP Customer Service Training ................................................................ 2020 Sistema Customer Service Training ............................................................ 2019 Rubbermaid Customer Service Training .................................................... 2019 HP Instant Ink Customer Service Training ................................................. 2016 Bell Canada Billing Customer Service Training ......................................... 2015 Hotels.com Customer Service Training ...................................................... 2013 REFERENCES TERAH ISAAC ESQUIVEL IHG Supervisor- ARABEL MEDINA Intellomate Director- AIMEE GALANG APG NARS Clinic - Operations Manager- MARIVIC CHAVEZ IHG Guest Relations Manager- NATAHALIE LIM Kream Frappe - Operations Manager- MICHAEL LIM Kream Frappe - Operations Manager- JENNIFER DICO - LACAP UERM - NURSE- NEPTALI LIMON JR ENTREPRENEUR- JANICE LOBOS APG NARS CLINIC - NURSE VACCINATOR- CHRISTINE JOY ARRIOLA NEW WORLD MAKATI - OPERATIONS SUPERVISOR- “Your Virtual Partner in Success.” Marriz Sta Cruz |-| - | Malabon City, Philippines