Marriane Haerzel M. Viloria

Viloria, Marriane Haerzel M. 286 Sampaguita St. Nepo Subdivision, Brgy. Cutcut, Angeles City, Pampanga - - OBJECTIVE Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company EDUCATIO N — College Global Knowledge Academy- Associate Graduate of Hotel and Restaurant Services EXPERIENCE September 2022 – March 2024 Virtual Assistant / Customer Service Representative / Dispatch Support / Training Manager • WindshieldHUB • Answering inbound calls to assist customers to generate a quote or an estimate for their Windshield or door glass replacement. • Handled outbound calls, emails, and SMS for further assistance. • Supporting and providing training to new members. • Helping to dispatch orders. • Helping customers to book their service for their glass replacement. • Processing cancellations. Graduated with High Honor Qualifications Taken Bartending NC II (Competent) Food and Beverage NC II (Competent) Housekeeping NC II (Competent) Cookery NC II (Competent) Front Office NC II January 2022 – March 2024 Virtual Assistant / Data Entry Specialist / Business Development Associate / Junior Purchaser • Phelps United (E-commerce) • Creating FBA Tickets • Data scraping • Filtering scraped information from the website to Microsoft Excel • eBay order tracking • Tracking other purchased items by our department and encoding it into our system. • Creating Purchase Orders and will send them to the Seller. • Researching products, and placing the order • ETA tracking. • Updating the status of the order. October 2021 – January 2023 Virtual Assistant / Email Support • Intake Breathing (E-commerce) • Placing online orders through Shopify. • Answering customers questions or concerns via Gorgias. • Processing refund via Shopify or Gorgias. • Creating a return label for customers. April 2021 – August 2022 Virtual Assistant / Data Entry Specialist • Skobels (Ecommerce) • Placing online orders through Shopify. • Creating logo system for school uniforms. • Updating order status on Airtable. • Checking inventory in Trello and updating it into Odoo. February 2021 – October 2021 Customer Service Virtual Assistant / Data Entry • Scratchpay (Financial Account) • Creating a new account for new customers. • Processing a payment for our customer’s loan. • Checking available veterinary clinic within customer’s location. • Answering tickets in Gorgias March 2020 – January 2021 Customer Service Representative / Data Entry • Shoplet (E-commerce Account) • Assisting new and current customers to process a new order for them. • Sending out email to customer to update them with the status of their order. • Calling out customer to update their Billing, Shipping, and Payment information. • Helping new customer to set up their online account. • Checking the availability of a product and compare another similar item. • Creating ticket for damaged, wrong order received, and missing items to our warehouse. • Updating inventory which will be sent to the warehouse. October 2018 to January 2020 Customer Service Representative • VXI Global Solutions Incorporated (Telco Account) • Assisting customers with their monthly statement for their Cable, Internet, Home Phone and Phone services. • Creating ticket for replacement of their modems, routers, or cable box. Also setting up an appointment for a technician visit. • Checking other options for the customer to save on their monthly statements and doing a soft pitch for sales. October 2017 to April 2018 Guest Service Attendant • Aqua Planet • Explain the park’s regulations, policies, or procedures to guests and patrons • Stay up to date on relevant park and department information. • Greeting guests upon arrival and making them feel welcomed. April 2017 to October 2017 Front Desk Officer • Smile MakeOver Dental • Maintain the reception area, keeping it clean and free of clutter. • Scheduling patients’ appointment with their respective dentist. • Answering phone calls and emails queries. • Sending appointment reminders to patients. KEY SKIL LS — Attention to detail Time Management Leadership Adaptability Communication Collaboration Accuracy Speed Customer Satisfaction Can work well even with less supervision PersonalProfile Age : 24 years old Date of Birth : October 25, 1998 Place of Birth : City of San Fernando, Pampanga Religion : Roman Catholic Father’s Name : Eric O. Viloria Mother’s Name : Ma. Hazel M. Viloria REFERENCES Ms. Shelby Payne Sr Operational Trainer --Ms. Rachelle Reyes Customer Service Representative - Mr. Ebbet Andres SIRC - I hereby certify that the above information given are true and correct to the best of my knowledge. Marriane Haerzel M. Viloria Applicant