Marquis Swan Lezama

PROFESSIONAL PROFILE Dynamic and team-oriented professional with a proven track record in delivering innovative solutions and organizational success. Industry experience of 4 years in the field and over 8 years in educational institutions. Worked within enterprises of over 100 end users in administrative environments. Continuously obtaining CompTIA and other industry certifications while providing excellent customer service. TECHNICAL SKILLS MS Office Suite (Word, Excel, Exchange) • Communication (Writing, Presenting, Verbal) • Windows/Mac/Linux OS • SQL • Database Management • File Management • Virtualization • Imaging • CISCO Network Configuration • LAN/WAN • TCP/IP • CRM • Remote Access • VPN • Linux/Unix/Bash • CSS/HTML • Routers, Switches, Firewalls • Technical Analysis • Help Desk Support • Phone Support • Copier/Fax • Troubleshooting WORK EXPERIENCE Yeshiva University Feb 2024- Present Casual Exam Proctor (Per Diem) Oversee campus law exams by distributing, assisting, and collecting exams, while providing troubleshooting support and ensuring compliance with examination procedures. Answer questions and ensure examinations are successful for students and the program committee. Fordham Law School, New York, NY               Nov 2023- Present Exam Proctor/ IT Help Desk Level 1 (Per Diem) Provide comprehensive technical support to staff and students via phone, email, and in-person. Provided hardware, software, and network solutions. Assisted in training and implementing new technologies on campus. Provide clerical and podium instructions to students before exam. Monitor and assist students during testing. Keller Williams, Mount Vernon, NY           Mar 2020 – Feb 2024 IT Assistant  Provide IT support to a team of agents. This includes handling phone calls, troubleshooting, and data entry. Managed real estate documents, maintained database records and assisted in ad hoc tasks as needed in the office. Ad hoc duties as required which include administrative duties and front desk assistance. Stavros Niarchos New York Public Library, New York, NY Jan 2023 – Sept 2023 Technology Aide/ Help Desk Support Provide technical assistance to an enterprise of over 100 staff and patrons within the building. Monitor computer, printer, and internet access usage and provided instruction. Set up computer stations, peripherals, and audio/visual equipment promptly for library programs. Provide information and guide patrons to other services provided in the library, including how to use the facilities. EDUCATION/CERTFICATIONS The University of Scranton | Scranton, PA                          Graduated: May 2021 B.S. - Information Technology 4-year, Jesuit, University with a concentration in Information Technology (36 credits). Curriculum includes Computer Science, System Administration, Computer Networking, Information Assurance, INFOSEC, and programming. Final capstone project consisted of creating a website using HTML.                                           Per Scholas | Bronx, NY       Graduated: Aug 2023 An intensive, full time, 15-week Cybersecurity and Networking boot camp focused on Cybersecurity Standards (NIST, ISO, etc.), networking protocols, and other security procedures in the field. Certificates: CompTIA CySA+ ce, CompTIA A+, CISCO Network Academy Networking Essentials, Cybersecurity Essentials.