Marnie Oblianda

MARNIE OBLIANDA CUSTOMER CARE GURU | RETENTION SPECIALIST PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable customer care experience. CONTACT SKILLS Exceptional communication skills Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE TELSTRA , Concierge Technical Support OCT 2017- MAR 2019 Blk 193 Lot 29 St. Martha Phase Deca Homes Loma De Gato Marilao Bulacan 3019-- /marnie-oblianda Resolved customer complaints and concerns with strong verbal and negotiation skills Displayed courtesy and strong interpersonal skills with all customer interactions Maintained composure and patience in face of difficult customers BELL CANADA , Retention Specialist II DEC 2015 - OCT 2017 EDUCATION University of Caloocan City Bachelor in Management, 2002 Respond to customer queries and address service complaints in a timely manner Analyze customer feedbacks and develop new techniques to ensure customer retention Provide excellent customer services and ensure customer satisfaction Track contracts that are soon to be expired and contact customers for renewals