Marnie Mayor

Marnie Mayor Customer Service Representative About Me Customer service and content moderation specialist with 2+ years of experience across travel, and digital platforms. Skilled in chat support, conflict resolution, compliance, and tone-adaptive communication. Educational Centro Escolar University BS in Hotel and Restaurant Management 2014 - 2019 Studied hospitality, covering hotel operations, restaurant management, and tourism. Skills CRM Tools Chat Moderation (Minimal) Hotel Reservations & Car Rentals Scheduling Data Entry Microsoft Office/Google Workspace Canva design Shortform video editing Affiliate on some shopping platforms Adaptability & Learning Experience • Customer Service Representative TaskUs - Gaming account Sept 2024 – April 2025 Provided email support focused on accountrelated issues such as login problems, password resets, and profile concerns. Maintained a professional and empathetic tone, used Zendesk to track cases, and ensured timely, accurate resolutions for players. • Customer Service Representative Foundever - Travel account May 2022 - Aug 2024 (2 years 3 months) Serve as the first point of contact for guests and travelers booking hotel stays and car rentals. Managing inquiries, reservations, and modifications through chat, calls and emails, ensuring smooth, personalized service from booking to arrival. • Banquet attendant Shangri-La hotel/Extramile Manpower Services Inc. Jul 2019 - Feb 2020 (7 months) Ensure smooth and memorable guest experiences during banquets, weddings, conferences, and other special events. Assisting with setup, service, and cleanup while maintaining high standards of hospitality and professionalism.