Marnelli Flores

Been a Virtual Assistant for quite sometime now. I've done appointment settings for two (2) years wherein I make phone calls and scheduled meetings for my employer and prospects. I also then tried managing emails which includes answering emails and sending email ads to possible customers. However, I've been with the BPO Industry for roughly 13 years. I've handled different accounts, from Telecommunications (TELCO) companies to loan firms and travel agencies. I also handled different posts. Like being a subject matter expert, quality analyst, sales specialist, technical support rep, customer service agent, digital marketing coordinator, project manager and being a supervisor. I handled all those positions and more. But he very first job I had as a Virtual Assistant though was way back 2018 with a Realty Company. I do appointment settings and email management to a certain realtor.

I was also connected to an agency of virtual assistants wherein my main task is to call clients to confirmed their meetings with the CEO who happens to be my direct employer. Was also once a Digital Marketing Coordinator. My main role is to deal with business owner's conveying them to upgrade their websites. It's like I was a project manager working with 3 website designers making sure that the website is thoroughly perfect before launching it.

I was also a Sales Specialist. I called households asking them to send pre printed letters to their neighbor's, friends and family members asking them to provide for the stamps then get the donations and send it over to a non profit organization. And the last work I had was with an insurance company. I pre qualify applicants applying for health insurance. If they happen to pass, I then send them over to a licensed agent in their state.What I really like most about my job being a Virtual Assistant is that my office can be any kind, can be anywhere and I mean anywhere! Schedule can be my own, I can learn more and become more independent, I can have enjoyable and effective meetings, I can keep in touch more easily and effectively. I can stay focused, I can avoid office politics and most importantly I can save money.I can definitely say that I was a great and effective VA to my past clients since I took time to interpret what they want to say, I clarify my doubts about the given tasks but I avoid being repetitive. I have outstanding communication skills both in speaking and writing even if I am not a native speaker.I always asked for feedback on daily basis and I take criticism positively.