Marnelle Costanilla

Marnelle Costanilla Virtual Assistant Education Cebu Technological University - Main Campus Bachelor of Science in Industrial Technology major in Computer Technology 06/2014 – 03/2019 Cebu City, Philippines Professional Experience Qualfon CSR - Mobile Phone Provider Greeted customers in a professional manner. Resolved customer service issues with speed and accuracy. Answered customer inquiries in a timely and informative manner. Developed client relationships to ensure service satisfaction. Processed customer orders effectively and efficiently. 06/2019 – 09/2019 Lahug Cebu City, Philippines Cebu Landmaster Inc Assistant Account Manager Successfully coordinated multiple team meetings. Developed comprehensive market research reports. Assisted in the review and preparation of documents related to daily operations. Developed innovative strategies for improving team productivity. Spearheaded data entry projects and conducted data analysis 04/2018 – 03/2019 Lahug Cebu City , Philippines Authority Builders Co. Quality Assurance Analyst Identify and resolve potential quality issues. Create testing procedures to ensure industry standards are met for released products. Design and implement quality control systems and programs. Track quality assurance metrics and analyze performance. Create reports comparing actual quality standards to established standards 10/2019 – 12/2019 Remote Work Teleperformance CSR - Healthcare Account Answer incoming calls and respond to emails from patients, healthcare providers, and insurance companies. Assist patients with scheduling appointments, obtaining referrals, and resolving billing inquiries. Educate patients on healthcare benefits, coverage options, and available services. Coordinate with healthcare providers and insurance companies to facilitate timely and accurate processing of claims. Maintain accurate and detailed records of customer interactions and transactions. 10/2020 – 02/2021 Lahug Cebu City, Philippines • • • • • • • • • • • • • • • • • • • • Adhere to all relevant policies, procedures, and regulations related to healthcare customer service. • CNC Data PH Telemarketer | Data Entry Generated new leads and prospects through cold-calling. Developed productive relationships with targeted customers. Made above-average sales revenue. Handled customer queries and objections effectively. Met predetermined sales goals and quotas 03/2021 – 07/2022 Remote Work ESL - Freelance Private ESL Teacher Developed interactive class activities to engage and motivate ESL students. Established rapport with a wide range of ESL students of different cultural backgrounds. Utilized creativity to help ESL students enhance their language-learning abilities. Mentored and tutored ESL students to develop their conversation and reading skills further 05/2022 – 07/2022 Remote Work Time Doctor Sales Lead Researcher Research and identify potential leads through online research, industry publications, and networking Qualify leads based on specific criteria such as budget, authority, need, and timeline. Maintain and update lead database or CRM system with accurate and current information 08/2022 – 01/2024 Remote Work Flux Media VA - Digital Marketing Supported digital marketing efforts by assisting with outreach tasks, maintaining accurate data entry, and preparing regular reports to track performance and campaign progress. 03/2025 – 10/2025 Remote Work Restaurant Systems Pro Virtual Assistant - Data Entry Accurately entered and maintained product data into the company database. Verified product information including descriptions, specifications, pricing, and images. Updated and documented changes to ensure data integrity. Collaborated with cross-functional teams to maintain consistency in product data. Monitored and managed product listings to meet company standards 01/2024 – 04/2026 Remote Work • • • • • • • • • • • • • • • • • • Skills Research Data Collection and Data Entry Google Suite, Drive, Docs, Sheets, Forms, Mail Calendar Customer Support MS Office (Word, Excel, Powerpoint, Outlook) Other Administrative Support Summary A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills.