Marnela Paredes

MARNELA PAREDES CUSTOMER SERVICE PERSONAL PROFILE SKILLS AND ABILITIES EXPERIENCE I am a professional Customer Service Representative with over 4 years of experience in handling multi-national clients. My unique professional experience stems from years of providing excellent customer support, creative problem-solving. Client satisfaction is my number one priority. Strong Working Knowledge with Customer Relations Diligent Worker with strong work ethics Communication Skills Organizational Skills Time Management Skills APPS AND TOOLS Microsoft and Google E commerce Tools Canva Customer Service Representative | Teleperformance | 2013 - 2017 Answer an average of 50 calls and 50 e-mails per day by addressing customer inquiries, solving problems and providing new product information. Investigating and resolving’s customer inquiries and complaints in a timely and empathetic manner via email. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Built long-term customer relationships and advised customers on purchases and promotions. Technical Support Representative | Hinduja Global Solution |- Resolved customer issues in a clear, courteous and straightforward manner. Created cases and claims for damaged, lost or misplaced packages. Resolved problems with malfunctioning products.Answered incoming calls from residential and small business customers. Managed customers' expectations and experience to a high degree of customer satisfaction. ACADEMIC HISTORY MEDICAL TRANSCIPTIONIST Otsi Optimum Transschool, Inc. 2019 BACHELOR OF SCIENCE IN NURSING Philippine Rehabilitation Incorporation, Quezon City |- Southeast Asian College Inc. |- CONTACT -marnela.paredes-