Objective
Constant improvement, creating a positive
enviroment with assertive and fast responses, high
responsability and discipline.
Academic Details
Instituto Prosperidad en Cristo
School, 95%, 2009
Marly Elizabeth
Gallardo
Instituto Maria Auxiliadora
High School, 88%, 2012
Universidad Cristiana Nuevo Milenio
Nutrition, 80%, Pursuing
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Work Experience
Allied Global
Choloma, Cortés, Res. Villa
Valencia
Customer Service, Nov 2015 - Jul 2016
Skills
Role : Courtesy Call agent, asking for donations
using scripts.
High empathy
Startek
Clear communication
Customer Service Agent, Jul 2016 - May 2017
Attention to detail
Role : Billing assitance, solving technical issues
and sales for comcast.
Field of Interest
Customer Service
Technical Support
Alorica
Customer Service, technical support and Sales ,
Jul 2017 - Aug 2019
Role : Providing answer to general questions,
offering new services and providing Advanced
technical assistance
Concentrix
Customer Service and technical support. , Sep
2019 - Aug 2020
Role : Answering in a B2b level, customer inquiries
in regards to their bill, equipment issues and
service while notation the account, troubleshooting
four LOB's
Declaration
I hereby declare that the above furnished
information is authentic, best of my knowledge.
(Marly Elizabeth Gallardo)
