Marly Bonilla

 Marly Bonilla Virtual Assistant -Envigado, Colombia - PROFILE Organized, resourceful and independent Admin/Marketing Support professional with more than 10 years of experience. Determined at resolving issues by providing excellent customer service, desires to grow in an admin support role where computer, marketing, customer service, and bilingual languages skills are used to the utmost potential. EXPERTISE & SKILLS Customer service skills Drafting emails and documents Email Correspondence Phone handling skills Web page research Time Management Skills MS Office and Google Docs Skills PROFESSIONAL EXPERIENCE Leasing Coordinator Mar 2020-Oct 2021 Bahia Property Management Responded to requests and scheduled appointments for property showings, quickly followed up regarding application process, and sent application links. Was able to get properties leased in 20 days or less in certain areas Escalated major issues to property manager for immediate remediation Verified tenant incomes and other information before accepting lease applications Volunteer Remote Project Manager Part-Time Nomads Giving Back-Medellin, Colombia Jan 2020-Mar 2020 Gathered information of more than 50 non-governmental organizations for possible collaborations/projects through detailed internet research outreach campaign Exceeded goals through effective task prioritization and great work ethic Brainstormed and created new methods to raise funds for organization Collaborated with local event attendance to provide positive impact and obtain emails for future collaborations Virtual Assistant July 2019-Feb 2020 Lawnicure-Medellin, Colombia Aided customers and made sure sales calls were received immediately thus smoothing sales process for executives Kept efficient track of daily credit card and electronic payments ranging from $600-$1,000 with accurate use of database system Assisted customers via phone with inquires/concerns and resolved matters accordingly Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions Marketing Assistant The Ideas Factory-Medellin, Colombia Nov 2018-Mar 2019 Learned how to used Google Analytics to create simple client benchmark reports in record time saving supervisor reporting time by 50% Researched client industries to help supervisor create winning marketing strategies Utilized several marketing industry web tools such as Moz to perform keyword searches and competitor backlinks which helped client's SEO rankings Executed blog outreach efforts, looked up websites and obtained contact information for department initiatives Virtual Beauty Editor Feb 2018- Aug 2018 Lovelierie.com, virtual non paid Performed research for headline, first-person posts on all things beauty including makeup, hair, and skincare Virtual SEO Outreach Specialist Oct 2017- Apr 2018 Red Door Studios- Medellin, Colombia Communicated successfully with potential business partners through email about backlink opportunities Researched keywords and found websites for backlink opportunities which generated business for clients Worked with different industry software to help optimize campaigns that helped cut %30 of client's marketing budget Demonstrated respect, friendliness and willingness to help wherever needed English Teacher Apr 2017-Aug 2017 Door Service English- Medellin, Colombia Planned private and semi-private classes which involved research of interesting games and activities for conversational classes Completed in-service and additional training to maintain professional growth Bilingual Customer Service Representative Aug 2016- Mar 2017 Onlink BPO for Fitbit- Medellin, Colombia Communicated with Fitbit customers via email regarding functionality of their Fitness trackers while adhering to Fitbit company policies and reducing customer complaints by 80% Emails were structured to better communicate issue at hand using proper English language grammar and customer needs in mind Resolved concerns with products or services to help with retention and drive sales Legal Assistant Feb 2016-Jun 2016 Sanabria & Associates - Silver Spring, MD USA Assisted customers with simple questions regarding immigration and coordinate in person meetings for busy law firm Arranged files for accident cases and was in constant contact with insurance agencies via phone and email following up on client cases demonstrating commitment in wanting to resolve matters promptly Served as interpreter, when required, by attorney Executive Assistant Options For Senior America- Gaithersburg, MD                                   Aug 2015- Dec 2015 Supported President and Vice President with daily office activities Oversaw accurate payment of monthly invoices and reconciled corporate credit cards Responded to emails and other correspondence enhancing business processes Finance Assistant/Administrative Assistant Feb 2015-Jul 2015 National Hispanic Council On Aging - Washington, DC USA Performed document preparation for audits, reconciling monthly credit cards, collecting and keeping track of personnel timesheets and updating billing information on QuickBooks, exceeded goals through effective task prioritization and great work ethic Drafted travel expense reports and material preparation for regional and other meetings facilitating 100% of Vice President attendance Administrative Assistant Nov 2013- Apr 2014 Robert Half- Office Team Worked for the tax and accounting department with files and scanning of document English Instructor Aug 2013- Oct 2013 Lado International College, Silver Spring MD USA Used clear and simple explanations and language so that student can follow thus aiding in their learning Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning Office Assistant George Washington University Colonial Temps, Washington DC USA Jul 2012 – Dec 2012 Accelerated Alumni Development office data gathering process by producing high-quality documents, spreadsheets for internal and customer-facing needs EDUCATION Universidad Ponteficia Bolivariana, - Medellin, Colombia June 2009 Executive Masters in teaching English as a foreign Language University of Baltimore, -Baltimore, MD May 2006 Bachelor of Science in Business Administration, concentration in International Business