Marlone Viardo

Marlone Viardo E;-M;- SUMMARY Communications trainer with more than 2 years of experience in teaching IELTS and developing courses and educational materials, with a strong background in customer service, content creation, and basic office duties. SKILLS • Test preparation • On-demand tutoring • Confidence building • Academic writing EXPERIENCE 11/2016 to 06/2019 • • • Course development Customer service Administration Communications Trainer 9.0 Niner IELTS Review Center – Manila, NCR, Philippines • Instructed small and large groups of students in key subject concepts • Attended training and development courses to improve service offerings • Designing courses and materials to address specific concerns of clients 01/2016 to 11/2016 Civil Defense Officer 1 Office of Civil Defense – Quezon City, NCR, Philippines • Ensured that all correspondence and documents for supervisors are properly typed, prepared, submitted on time and in compliance with office standards • Ensured that all incoming mails are properly logged, distributed, and brought to the attention of concerned staff, and that all outgoing mails/faxes are delivered on time 10/2015 to 12/2015 Human Resources Assistant Office of Civil Defense – Quezon City, NCR, Philippines • Sorted job applications and recommended individuals for key positions • Executed HR department clerical duties such as filing, sorting and delivering mail, and answering telephone inquiries 4/2013 to 8/2014 SEO Content Provider MicroSourcing – Quezon City, NCR, Philippines • Created communication strategies to meet client objectives • Spearheaded the creation of articles and social media content 11/2012 to 3/2013 Online Writer SEOP Asia – Makati City, NCR, Philippines • Performed in-depth research into topics to write clear and accurate articles • Delivered high-quality, insightful, informative, and entertaining writing content while meeting tight deadlines 01/2009 to 11/2012 Incident Coordinator Soliman Security Services (ADB Detachment) – Mandaluyong City, NCR, Philippines • Handled emergency phones calls calmly and obtained pertinent information with composed approach • Dispatched police, fire, medical, security, and emergency teams for callers in distress EDUCATION AND TRAINING 2017 How to Teach IELTS Writing: Train the Trainer Workshop British Council – Pasig, NCR, Philippines 2010 Fostering Client Orientation Guthrie-Jensen – Pasig, NCR, Philippines 2008 Bachelor of Arts: Communication Colegio de San Juan de Letran – Manila, NCR, Philippines REFERENCES Available upon request