Marlon Millis

Resume OBJECTIVE To make valuable contribution to the office, by being highly motivated, perform beyond expectation, maintain the highest level of integrity and professionalism in the execution of my duties, goals and responsibilities by gaining experience and knowledge. Whilst adhering to the departments standard and mission statement to achieve the company’s vision. QUALIFICATIONS SUMMARY Solid foundation providing quality hands on services in all aspects of service deliveries that support and enable the achievement and requirement of the company. Thoroughly trained to perform all duties with the highest level of neutrality, respect and confidentiality. Proven accelerated knowledge of application and procedures when introduced to a new system or program. Excellent Oral and Written communication skill. Interpersonal skills to build and maintain good rapport with customers, consultants and management creating a trusting and productive environment. Demonstrated ability to pay attention to details, to listen and record information Project and time management skills to manage high volume of work with conflicting demands in order to meet deadlines. Demonstrated ability to utilize computer systems to include a range of software to include the Internet and Microsoft Office’s various functions. EDUCATION University College of the Caribbean 2008 (deferred) Bachelors in Business Administration Major in Banking and Financing Five (5) C.X.C./G.C.E. Mathematics English Biology Social Studies Office procedures EXPERIENCE Self Employed 2019 - present LIVE LEADS 2016 – 2019 Telemarketer/Recruiter (W.A.H) Recruiting future telemarketers Lead generation/ cold calling Completion of sale leads to warm / cold transfer. Sales and Service (outgoing and incoming). AAA Service and Technology 2016 – 2017 Producer (W.A.H) Cold Calling customers to sell services and products Lead generation and appointment setting Creating immediate rapport with customers to get great results SUTHERLAND GLOBAL2015 – 2016 Consultant (Call Center) Answer Inbound and outbound sales and service Social media Acting Team manager Handle escalated calls production floor and de-escalate S.M.E. in less than six (6) months Verse on product information to assist with any queries that arise SPECIAL SKILLS Proficient in using Microsoft word Intermediate in Excel Application Excellent Oral and Written Communication Excellent Analytical Skills INTEREST AND HOBBIES Basketball Cooking Avid Reader (any genre) Music