Marlon Javier Pérez Zamora

Marlon Javier Pérez Zamora- -Skype: marlon javier perez zamora O B J E CT I V E Being part of a company in which I can put into practice all my knowledge, that gives me the opportunity to reach all my goals, and that offers me the opportunity to grow in the work, personal and intellectual area. E DU CATI O N UCEM 1998 - 2002 International Relations. EXPERIENCE Re p . S a l e s a n d C S | C o n v e r g y s- Sales and customer service REP C S Re p . F l o o r S u p p o r t | I B E X 2016 – 2017 Customer service REP and Floor Supervisor Billingu al Executive | Ho spital m etropolitano Vivian Pe l l a s 2014 – 2016 Billingual Executive Officer, Foreign pt asistance on ER A s e s o r d e Ve n t a s | S E R L i c o r e r a 2013 - 2014 Sales REP on dedicated routes. Branding, benchmarking. C S Re p . | S I T E L- Customer service REP Re p . S a l e s a n d C S | E t e l e c a r e / S t r e a m 2009 – 2011 Sales and Customer service REP. Assistance Team Leader Re s p o n s a b l e o f s a l e s a n d G u a r a n t e e | Ó p t i c a s M u n k e l 2005 – 2009 Sales and customer service specialist, responsible for guarantee and claims. Su nombre S O D | G r u p o TAC A 2001 – 2005 Air Operations Agent Tickets and Reservations Agent Boarding and receiving pax Agent Luggage REP Supervisor on Duty SOD Training Received Curso inicial agente de operaciones aéreas. (Certificación LACSA, TACA, Aviateca) Curso conversión específico del operador (certificación LACSA, TACA, Aviateca) Curso mercancías peligrosas. (Certificación LACSA, TACA, Aviateca) Curso operaciones rampa. (Certificación LACSA, TACA, Aviateca) Curso manual general de operaciones. (Certificación LACSA, TACA, Aviateca) Curso de seguridad de aviación. (Certificación LACSA, TACA, Aviateca) Curso de emergencias aéreas. (Certificación LACSA, TACA, Aviateca) Curso de seguridad de aviación civil internacional. Curso inicial del manual de seguridad aérea y prevención de accidentes. (Certificación LACSA, TACA, Aviateca) Seminario inicial de detección de documentos fraudulentos (USINS) Seminario recurrente de detección de documentos fraudulentos. (USINS) Re p r e s e n t a n t e S e r v i c i o a l C l i e n t e | B e l l s o u t h 2000 – 2001 Customer Service REP Hard and difficult customer training Seminar of TDMA CDMA GSM Technologies SKILL AND KNOWLEDGE Decisions maker. Ability to work in teams. Persistence and perseverance to obtain the desired results. Good communication skills, both verbal and written. Very passionate about the work I do. REFERENCIAS Ana Hern andez, Gte de Sucursal- Ta n i a L a n u z a , Re s p o n s a b l e O p e r a c i o n e s- M ey l i n g G o n z á l e z , C o n t a d o r- Página 2