Marlon Dela Cruz

My name is Marlon Bernardo Dela Cruz, and I am an experienced customer support professional with a strong background in technical support, client services, and digital marketing. Based in Hagonoy, Bulacan, I have developed exceptional communication, problem-solving, attention to detail, and customer service skills, making me a valuable asset in various industries, including catering services, e-commerce, social media management, and telecommunications.

Currently, I work as a Customer Support II at Partner Hero, assisting clients of EzCater with placing, modifying, and tracking catering orders. My role involves resolving customer concerns, providing platform guidance, and ensuring client satisfaction. In addition to this, I also serve as a Part-time Virtual Assistant for Mr Meals in Sydney, where I manage customer inquiries across multiple channels, assist with order processing, and provide exceptional customer support to enhance overall satisfaction.

Previously, I worked at TaskUs as a customer support representative for DoorDash, handling inquiries from customers, merchants, and delivery drivers. This role required quick problem-solving skills, coordination between different parties, and efficient handling of complaints related to orders, payments, and deliveries.

From 2019 to 2023, I was a Client Service Associate Tier 2 at TDCX Philippines, where I worked on Facebook’s advertising services (Project Like), assisting businesses in optimizing their ad campaigns across Meta platforms like Instagram, Facebook, and WhatsApp. My expertise included troubleshooting ad performance issues, campaign delivery, and setup errors. Additionally, I worked on Project Home (Airbnb), managing guest reservations, handling booking inquiries, and providing high-level customer support to ensure a seamless booking experience.

My experience in technical support includes roles at 24/7.ai (Optus Mobile), Acquire BPO Asia (Dodo Internet), and Teleperformance (Telstra) from 2010 to 2018. I provided troubleshooting assistance for mobile devices, internet services, and landline connections, diagnosing and resolving technical issues to enhance customer experience.

Beyond customer support and technical assistance, I have a solid foundation in digital marketing, including Meta advertising, analytics, and social media management. My ability to adapt, empathize, and effectively manage time has allowed me to thrive in fast-paced environments while ensuring customer satisfaction.