Marlon Bautista

MARLON BAGA BAUTISTA,CLSSYB Sucat, Muntinlupa City - - SUMMARY An individual with a dynamic, energetic, and positive outlook. Gained two years of working experience in logistics and warehouse operations. Spent more than ten years working in the BPO industry and 10 years in the Insurance/Financial Industry. Has solid communication and interpersonal skills; with proven hard work and leadership qualities. Has an honest work ethic with the ability to excel in a time-sensitive environment. SKILLS • Licensed Financial Advisor • Senior Escalations Representative • Research / Remediation Representative 3 • Senior Credit Officer • Senior Underwriter • Email Support • • • • • • Outbound Customer Service Telemarketing SEO / Snippet Writer Private Caregiver Inbound Customer Service Sales Ops Manager WORK EXPERIENCES Vault Outsourcing Credit Underwriter DLA / Sales Ops Manager- Brighte Capital Pty Ltd May 2021 – present 7th Floor 6819 Ayala Ave, Makati, 1227 Metro Manila • Process credit / loan application, collections, review, and approval of loan applications. Liaise issues on mutual client's loans and purchases with partner vendors. • Assist clients/vendors with credit-related concerns and account management. • Taking Inbound/Outbound calls and Email Support to provide general customer service. • Responsible for processing loan applications and facilitating the closing of loans by interacting with the clients via telephone or email by maintaining accurate and current information on all loan applications by auditing the applications. Responsible for underwriting commercial loans and preparing presentations. Takes decision on credit applications as one of the experienced underwriters. Utilizes provided software to score credit applications. Establishes rapport; maintains and grows important relationship within the portfolio. Performs annual reviews. Works with the credit administrator on policies and procedures Provides support for business developers on new customers. • • • • • • • • • • • • • • • • • • • Undertakes the analysis, evaluation, and underwriting of proposed credit facilities for customers and prospects. Assesses credit opportunities; identifies key risks, and structures alternatives working with relationship managers and credit officers. Responsible for preparing in-depth credit packages. Responsible for conducting research on borrowers and industries. Takes ownership of the credit process, making decisions in the best interest of the customer and organization Provides support to account officers on customer calls as needed. Responsible for measuring covenants put in place within loan agreements, with a clear understanding of the effect and purpose of those loan covenants and communicates the compliance of the borrowers to the relationship manager and chief credit officer as needed. Completes annual reviews, modifications, extensions, renewals, and new loan requests for customers with minimal required changes from the credit approvers. Analyzes more complex credits with assistance from senior department staff. Applies experience with comparable credits to recommend appropriate covenants, terms, and conditions, and structure for a credit request. Identifies policy exceptions within a credit request. Discusses risk ratings and the rationale for the determination of acceptable credits with the relationship managers (RM) and credit approvers. Wells Fargo International Solutions, LLC-Philippines SENIOR ESCALATIONS and RESEARCH REMEDIATION REPRESENTATIVE July 2020 – May 2022 (1 year and 10 months) 1180 Wells Fargo Drive, McKinley Hill, Upper McKinley Road, Taguig City, Metro • Response, with some guidance from senior partners to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services. • Duties include conducting intake to determine the appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions online (including monetary and nonmonetary actions), researching product information, terms, conditions, contracts, etc., and resolving complex problems and inquiries. • Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. • Reconciles general ledger accounts to ensure balance. • Handles incoming correspondence in accordance with external and internal policies and procedures. • Generates and/or composes written correspondence as needed. • Reviews data and reports trends to management. • Duties may also include account maintenance, report generation, project work, and work direction. Sykes Asia Inc Credit Officer / Underwriter DLA - Brighte Capital Pty Ltd May 2017 – Apr 2020 (2 years 11 months) Glorietta BPO 1 Office Tower, Hotel Dr, Ayala Center, Makati, 1224 Metro Manila • Process credit / loan application, collections, review, and approval of loan applications. Liaise issues on mutual client's loans and purchases with partner vendors. • Assist clients/vendors with credit-related concerns and account management. • Taking Inbound/Outbound calls and Email Support to provide general customer service. FWD Life Philippines Licensed Financial Advisor - Freelance Oct 2014 – present. 19/F W Fifth Avenue Bldg., 5th Avenue cor. 32 Street, Bonifacio Global City, Fort Bonifacio, 1634, Taguig, Metro Manila • Marketing life insurance plans • Manage presentations for prospective clients. • Assist clients with queries regarding insurance plans. • Administrative and after sale tasks EDUCATION Caregiving NCII PSAA International Academy INC. Nov 2021 – Sep 2022, No.1745 Abdon Street Otis Pandacan, Manila City, Philippines 1011 Bachelor of Science in Electronics and Communication Engineering New Era University, 2002 – 2005, No.9 Central Avenue, Quezon City, Philippines 1107 High School / Secondary Dr Arcadio Santos National High School, 1998 – 2002, Km15,1700 E service Rd, Parañaque City, Philippines 1700 ADDITIONAL EXPERIENCE • • • • • • Caregiving – National Certificate II – Republic of the Philippines Technical Education and Skills Development Authority – (Sep 2022) FWD Life Philippines Elite Club Member - (2024) Certified Lean Six Sigma Yellow Belt – (Jan 2022) FWD Life Philippines Elite Silver Awardee - (2019) FWD Life Philippines MDRT Qualifier - (2019) FWD Life Philippines Summit Club Member - (2016) REFERENCES Upon Request.