Marlo Aga In

Marlo Aga-in Amazon Catalog Specialist & Customer Support CONTACT PROFILE - Experienced eCommerce support specialist with a strong - background in Amazon Seller Central, customer service. - Proven ability to navigate Seller Central tools and maintain a positive customer experience. SKILLS EXPERIENCE Amazon seller Central Amazon and Recovery Specialist PPC Shopify Caraway Bigcommerce May 2022 – March 2025 Gorgias As an Amazon and Recovery Specialist, I assisted with Fulfil Loop Atomic returns Gladly Okendo Reviews day-to-day tasks such as responding to customer concerns about orders, shipping, and replacements. I also helped review Amazon listings to ensure product information was accurate and up to date. Fresh Desk EDUCATION National College of Science and Technology Technical and Customer Support for an Ecommerce Website Renogy March 2021 – May 2022 As a Technical Support Representative for a solar - company, I provided phone and email support to Production Technology customers experiencing hardware, or network-related issues with their solar systems. I conducted remote troubleshooting and assessed whether replacement parts were needed to minimize unnecessary returns.