Marley Runk

M MARLEY RUNK R -| (- PROFESSIONAL SUMMARY SKILLS Hardworking and passionate creative administrator with strong organizational and interpersonal skills. Diverse background of experience and training lending to a well rounded, adaptable, unique point of view to tackle all situations with creative solutions. • • • • • • • • WORK EXPERIENCE Customer service Microsoft Office Suite Video production and editing Adobe Premiere Pro Content Creation Tessitura, Wintix, ShowTix4U, BookTix Live ticketing softwares Communication skills Time management • • • • • • • • • Flexibility Empathy Leadership Detail oriented Interpersonal skills Team collaboration Multitasking Problem resolution Basic French Sugari Productions | Sole Proprietor • • • • • • • Freelance videographer/editor Produce videos according to client specifications, including desired length, style and pace. Operate cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments. Use Adobe Premiere Pro to edit footage in an artistic manner. Develop creative approaches to video production to create unique and engaging content. Collaborate with clients to develop creative concepts and deliver engaging video content tailored to their unique needs. Manage all aspects of pre-production, including location scouting, script development, and budgeting for optimal results. Patron Associate, Data Management | Cincinnati Opera - Cincinnati, OH • • • • • • • 03/2023 - Current 08/2021 - 08/2022 Cultivated and merged data from several different sources into a single, streamlined database system. Managed and implemented several data projects at a time. Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery. Provided support to both development and ticketing teams and served as a liaison between them as needed. Trained new staff in customer engagement techniques and ticketing software. Received and processed all gift entries ranging from private donors to federal grants into database. Preserved and strengthened positive relationships with both small and large scale donors. Patron Services Associate | Cincinnati Playhouse in the Park - Cincinnati, OH 09/2021 - 08/2022 • • • Cultivated positive relationships with patrons by providing helpful information regarding upcoming events, venue policies, and general inquiries. Increased repeat patronage by creating a welcoming atmosphere at the box office through friendly interactions and prompt problem resolution. Streamlined the ticket purchasing process by accurately using point-of-sale systems and maintaining up-to-date knowledge on current promotions and discounts. • • Collaborated within the department to develop and implement best practices for all patron touch points. Ensured consistent messaging, data tracking and reporting of patron transactions within the departments using Tessitura software. Social Media Specialist | CSS Publishing - Lima, OH • • • Built social media platforms from the ground up. Implemented strategies and new techniques to reach existing audience and expand outreach. Communicated directly with executives to ensure consistency in voice & content across all platforms. Employee Support Specialist | Health Carousel - Cincinnati, OH • • • • • 02/2021 - 03/2023 03/2021 - 08/2021 Oversee the onboarding, customer service and weekly time collection/processing for HCP's working on assigned accounts. Send and attain appropriate forms and documentation for employment. Work closely with payroll to ensure all providers are paid and payroll is accurate for assigned accounts. Prepare and send new hire packets complete with timekeeping, key contacts, ADP registration and insurance enrollment information. Communicate quickly and efficiently with assigned nurses and all teams across the company, often involving confidential information. Assistant Stage Manager | Breaking & Entering Theatre Co. - New York, NY 02/2021 - 04/2021 • • • • Effectively communicated with entire team from producers, to creative team, to actors. Prepared and distributed paperwork to optimize efficiency and unity of vision. Collected and organized confidential information and up-kept files/records. Coordinated and facilitated virtual meetings, created and distributed meeting notes to entire team. Office Assistant | Otterbein University Theatre & Dance - Westerville, OH • • • • • Managed and consistently updated various digital databases for department. Undertook donation receipts and engaged with donors on a regular basis. Received and screened high volume of internal and external communications. Supported office document needs, including scanning documents and routing business correspondence. Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation. Social Media Intern | Pitch Her Productions - New York, NY • • • • • 08/2019 - 12/2020 01/2019 - 05/2020 Researched film industry, nonprofits, social media marketing, and anything else as needed. Expanded audience and increased engagement across several different media platforms. Wrote and uploaded quality posts for client's various social media pages, improving overall traffic. Constructed editorial calendars to manage content and plan specific and timely marketing campaigns based on event dates. Monitored, routed and replied to social comments and inquiries. Artistic Associate | Otterbein Summer Theatre - Westerville, OH 09/2018 - 05/2019 • • EDUCATION Collaborated with Artistic Director of Otterbein Summer Theatre by reading and analyzing plays, assisting in season selection, organizing auditions, and casting the season. Predicted patron needs and wants for the season. Visual Metaphor Academy, Paris, France Certification in Filmmaking 08/2023 Otterbein University, Westerville, OH Bachelor of Arts: Theatre (Directing) 12/2020 • • • Minor in Arts Administration Magna cum laude graduate 3.93GPA