Marlene Azarov

Marlene Azarov Telecommunications Billing Analyst-Infrastructure La Puente, CA 91746-- • • • • • Internal invoice auditing with solid record of fast-track performance-based promotions Work well without supervision Ability to prioritize and remain focused on the essence of an issue Excellent with customer support services Skilled at learning new concepts quickly while working well under pressure Authorized to work in the US for any employer Work Experience Telecom Billing Supervisor Los Angeles Unified School District-Los Angeles, CA February 2019 to February 2024 PROJECT MANAGEMENT SUPPORT Work with District divisions and departments to coordinate, schedule and implement multiple highly visible and high valued communication projects. Participates in the contract process for communication related projects; reviews and evaluates proposals received from vendors for pricing and technical qualifications. COMMUNICATONS INFRASTRUCTURE SUPPORT Work with Network to manage bandwidth capacity at school sites; request increase when circuit reaches capacity; troubleshoot and resolve technical issues with vendor. Manage the wired line services associated with E-rate program. Review related documents and generate trend reports to identify dates of installation and usage to ensure qualifying E-rate reimbursements. Coordinate with IT units to apply for Federal E-Rate and ECF program funds. Prepare, review, and provide responses for program applications and Program Integrity Assurance (PIA) and Payment Quality assessments audits. Prepare, compose, and analyze E-Rate revenue projections and monitor projections against actual revenue. Justify telecommunications expenses and appeal decisions related to the E-rate program. Responsible for activation, suspension, disconnection and management of all student and staff broadband lines (e.g., MiFi, Chromebook, iPads, etc.), including ordering and technical support. Coordinate device pick up. Meet with customers to identify needs and use for device to determine the best device product and plan (e.g., phone, tablet, etc.) Coordinate with mobile device management to push targeted and timed applications updates. TELECOMMUNICATIONS BILLING 25+ years of experience telecommunications billing management. Analyze and reconcile bills. Implement, track, and monitor cost reductions for telecommunications services and equipment. Examine contracts and service bills for accurate financial compliance to prevent over/under payments, duplicate services, and to identify possible contract violations. Maintain historical records of telecommunication services. Request special pricing for devices and accessories for bulk orders. MANAGEMENT / SUPERVISION Four years management and supervision experience. Analyze billing processes and implement improvements to increase operational efficiencies, including accounts payable and vendor invoice systems. Supervise and manage the Cellular Unit and Telecom billing Unit. Serve as a liaison to all communication vendors and manage relationships, including coordinating and scheduling meetings. Manage and oversee the provision of invoices, supporting documents from vendors, and the reconciliation of E-rate disbursement to vendor billing. Telecommunications Billing Analyst-Infrastructure Keck Medicine-Los Angeles, CA May 2017 to March 2018 • Gathered and organized all supporting records by conducting audit of all Telecom service inventory supported by Infrastructure. • Organized all telecommunications supported services with AT&T, including standardizing the naming convention of all Keck medicine invoices to be Unison, allocating out services with the proper departmental coding, and reconciling past due invoices. • Reduced pressure from telecoms Infrastructures operational budget by 20% • Assisted with ordering telecom services for New Building: i.e. HC3, VHH and many other offsite clinics. • Responsible for billing and reconciliation of New Buildings within telecommunications. Investigates and resolves customer billing inquiries and request adjustments through appropriate carrier. • Issue Voalte/Cerner phone accounts, and kept Inventory of all equipment associated. • Administrative duties associated with scheduling and coordinating meetings for new and existing vendors associated with Telecom including shared service interactions with ITS. • Initiated and followed through all complex trouble shooting tickets with telecom Vendors to establish reconnection of services. • Work with Keck staffing to resolve any internal customer service issue that may occur, utilizing Footprints to track and record issues. • Implemented changes or enhancements to procedures to improve productivity, record keeping efficiency and service location accountability. • Created new service order business forms for customer projects. • Served as an internal resource to administrators and staff on Telecoms procedures and served as a liaison between the carriers, Accounts payable and departmental clinics to provide the upmost satisfactory resolution possible. • Assisted with deploying an installing telephone equipment and set up for new buildings. Including creating configuring CSV files to upload and establish server connection. Sr. Budget Analyst/Equipment Analyst AT&T-Pasadena, CA January 2010 to December 2015 • Managed the financial aspects of each new and existing engineering job put into place to build a better network. • Provide budgetary analysis of all projects to ensure the financial trend meets a forecast provided by each group, offering detailed explanations where budgets are over or under running. • Analyze each project to establish that individual jobs are properly created using the appropriate coding combinations and provide assistance when discrepancies occur to keep the services installed in sync with the forecasted dollars projected. • Process credit/debit transfers to maintain the balance of budgets, due to errors and or variances in each budget categories. • Provide assistance to all staff members with any issues that arise, to ensure that all deadlines, system and budget issues are met with the up most efficiency. • Generate and maintain all financial reporting, utilizing various systems across all 22 states to any staff member that requires detailed data delivered to perform further analysis on any given project. • Troubleshoot any simple to moderately complex problems that are system generated and coordinate with IT, developers, procurement and any other crucial departments to ensure that the data provided is following the proper flow and delivered to the correct project. • Generate Weekly, Monthly, Quarterly and annual Financial reports to upper management, showing the current and projected forecast and individual budgetary dollars. • Approve or reject equipment orders through the central warehouse for any given implementation installation order. • Track inventory needed and order when necessary to ensure all equipment is in stock Work closely with supply chain and project managers to ensure that all equipment is driven to the correct Oracle projects. Telecom Billing Analyst BCBG-Vernon, CA February 2009 to December 2009 • Mobility and Land line billing analyst. • Audited all telecommunication invoices to ensure accuracy including services, taxes, and tariffs were billed. • Submitted the appropriate credit/debit request to vendors for corrections when inaccurate billing was discovered. Recouped 600K in a period of 7 months. • Managed distribution of all internal mobile devices and provided assistance with any and all issues. • All add, moves and changes to internal landline services for all retail stores and kiosk locations. • Coordinated company wide vendor landline and mobile service switch, including hard cutovers and testing. • Created a more accurate inventory database internally to help maintain Who, What, Why and Where all services are installed and assigned to. • Assisted in new IVR mapping for all toll free numbers company wide so that calls could be directed to the correct location based on zip code. Operations Manager/Co-Owner Request Site-Woodland Hills, CA January 2005 to July 2008 • Owned and operated private company. • Conducted financial fraud investigations for various banks nationwide. • Validated merchant accounts and conducted trainings on credit bureau compliance. Telecom Billing Analyst Warner Brothers Entertainment-Burbank, CA January 2003 to May 2004 - contract • Bill Validation, conducted add, moves and changes. • Rerates on long distance AT&T. Telecom Billing Analyst County of Los Angeles ISD-Downey, CA July 2002 to January 2003 - contract • Completed an audit going through over 25k pieces of old invoices against new vendor invoices to determine and validate a more accurate account of services. • Created an internal tracking database to help maintain service accuracy. • Disconnected over 5k unnecessary services saving the county approximately $22k per month. Payment Processor Answer Financial-Los Angeles, CA December 2001 to July 2002 Payment Processing • Processed payments for employees, customers and various companies via an automated upload. • Such payments included payroll deductions. • Handled a number of credit card chargeback requests. IT Billing Analyst RSL Communications-Woodland Hills, CA August 1998 to May 2000 • IT generated bill runs, validating rates taxes, billing trends, before invoices were sent out to customers. • Proceeded all carrier rate increases or decreases, recouped all invoice discrepancies with vendors and worked with finance to ensure proper credits were applied to accounts. Correspondence Clerk / Operation and Retail CSR LA Cellular-Cerritos, CA November 1994 to February 1997 • Processed all remit slip inquires, rate changes, credit and debit requests, address changes submitted by customers on payment processing slips. • Moved over to a retail store and assisted with face to face customer issues and sales operations processing. Education Oxnard High School 1987 Skills • AS400 (Less than 1 year) • Microsoft Office (Less than 1 year) • MS OFFICE (Less than 1 year) • Oracle (5 years) • Oracle 11i (Less than 1 year) • Telecom • Mobile devices • Cerner • Software troubleshooting • Auditing • Telecommunication • IVR • Microsoft Excel • Microsoft Outlook • Software troubleshooting • Supervising experience • Financial report writing • Management • Report writing • Account management • Windows • Technical support • IT support • Telephony • Mobile device management • IVR • SharePoint • Analysis skills • Telecommunication • Oracle • SQL • Accounting • Financial auditing • Project management • Financial analysis • Salesforce • Customer service • Mobile devices • SAP • Supply chain • Mobile testing • Risk management • Procurement Assessments Spreadsheets with Microsoft Excel — Proficient August 2023 Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information SKILL HIGHLIGHTS • Advanced Microsoft Office • Oracle 11i • CFAS • SAP • New Horizon • CATS • Salesforce/Footprint • AS400 • AT&T teleconferencing