Marla Krishna Centeno

Marla Krishna Centeno Location: Bulacan, Philippines 3001 Phone: - Email:- Objective: Highly efficient, diligent, motivated Administrative Officer with over 10 years of work experience, a strong work ethic, and a career-long commitment to providing the highest quality of administrative tasks. Enthusiasm in delivering excellent customer service, data entry, accuracy verification, loan processing, lead generation, chat support, appointment setting, and social media management tasks. I am extremely motivated to constantly develop my skills, grow professionally, and look for a position where I can apply my expertise. Skills: ●​ ●​ ●​ ●​ ●​ ●​ Successful working in a team environment, as well as independently The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Proven record results as a supervisor resulting in better productivity Strong skills in operating software such as MS Word, MS Excel, MS PowerPoint, SAP Knowledgeable with Salesforce, LemList, LinkedIn Sales Navigation, FrontSpin, Canva, Kapwing, tawk.to, Illustrator, Photoshop, Pipedrive, Xero, Zoho ●​ Ability to deliver customer service and resolve complaints or problems ●​ Proficient in dealing with multiple assignments and ability to meet the deadlines Work History: PROMOTIONALL – VIRTUAL ASSISTANT JUNE 2023 – PRESENT ●​ Organise and manage received emails. Ensured all clients’ queries were attended to and answered. ●​ Send quotes and invoices using Zoho. ●​ Ensures stock availability and offers alternative products in case of low stock count. ●​ Ensures compliance with the established percentage range for pricing. ●​ Creating mock-ups/proofs using Illustrator. ●​ Process orders(creating purchase orders), transact with different suppliers, and ensure the delivered product is correct. ●​ Reviewing and approving artworks and making sure it is the same as the approved proof. ●​ Sending Receipts using Zoho. ●​ Sending shipping notification once order has been despatched. PENCIL LEARNING TECHNOLOGY – SALES ASSISTANT MAR 2021 – NOVEMBER 2022 ●​ Set an appointment for Demo to various US / UK leads - Calendar Management ●​ Created a system account for various US / UK leads - Minutes of the meeting ●​ Update CRM (Salesforce & HubSpot) RANIS MEDIA GROUP – INTERN APR 2021 – JUNE 2021 ●​ Create content and design for uploading to the US Facebook page ●​ Social Media Management ●​ Chat support COMMUNITIES ISABELA INC/PRIMA CASA LAND & HOUSES INC - SENIOR ADMIN SUPERVISOR APRIL 2010 - JUNE 2020 ●​ Resolved issues about housing loan applications of various clients ●​ Consolidates and analyzes monthly reports based on monthly performance ●​ Managed and reviewed new accounts to ensure all information was complete about the purchase ●​ Monitor housing loan applications and ensure necessary documents are submitted ●​ Organized and maintained client files and abides the Data Privacy Act ●​ Worked on the development and implementation of the company's old and new policies and ensures that subordinates are guided HOUSEHOLD DEVELOPMENT CORPORATION - ACCOUNT OFFICER JUN 2007 - MAR 2009 ●​ Assist and remind clients about their monthly payments ●​ Ensures collection efficiency is within the target ●​ House-to-house visits of different clients Portfolio: https://docs.google.com/presentation/d/1NlZb9huxS5AIkl4txti7aqwgt4ylxeFR_QjcU33ROr0/edit?usp=sharing Certificates: Content Marketing Certified Hubspot April 15, 2021 – May 15, 2023 Social Media Certified Hubspot April 20, 2021 – May 20, 2023 Accounting for Beginners: (Financial Accounting Made Easy) Udemy March 1, 2021 Anyone can Design: (Graphic Design Certification) eBookkeeping Udemy DTI PET Project March 2, 2021 August 10, 2022