RESUME OF MARKUS HANKE
PERSONAL DETAILS
Current Address
Phone Contact
eMail Address
Date of Birth
Apt 1, Main Street
Above John Rooney
Sixmilebridge, Co Clare
+353 --5th June 1977
PERSONAL STATEMENT
As an internationally trained and seasoned professional with 20+ years of experience in
business management across several sectors, industries, and roles, I am able to assist your
organisation in achieving its objectives using innovative and novel approaches, with a
personal touch. Competency in information technology and languages is second nature, as is
an ability to meet and exceed goals and targets. Being an INTP by personality type, I am
passionate about creating visions and strategies, and implementing those using deductive and
rational approaches.
QUALIFICATIONS-
Australian Diploma in Hospitality Management ( Academic Honours )
Swiss Diploma in Hotel Management ( Academic Honours )
Australian Workplace Trainer Certificate Cat I
KEY SKILLS
Business
Technology
Languages
Personal
Other/Interests
Yield Management / Front Office Management / Reservations
Supervisory Experience ( ca. 50 staff )
Budgets & Accounting, Health & Safety
System Administration, Networking, Hardware Repair, Support
Basic Programming & Web Development
MS Office, Brilliant, Fidelio
German, English – Fluent/Bilingual
French, Mandarin - Basic knowledge
Critical Thinking, Self-Organization, Flexibility
Higher Mathematics & Theoretical Physics
Hillwalking, Orienteering, Kayaking, Permaculture
Senior Assistant Manager
Bunratty Castle Hotel
Bunratty, Ireland
www.bunrattycastlehotel.com
2012 > 2013
Responsible for revenue & cost control, yield
management, third party websites and front
office operations. Strong involvement in sales
& marketing. Reports directly to the General
Manager.
Assisted as second-in-command in
repositioning this money loosing remote
resort as a top market player. The company
posted its first ever NOP in 2006.
Fully responsible for team of 35 store
assistants and deputy managers in a very
busy and strongly target driven environment.
Stand-in for store manager in his absence.
Also responsible for all aspects of health &
safety, as well as store accounts.
IT Support Agent with Languages
Buffalo Technology
Westpark, Shannon, Ireland
Provided telephone and email support for
German and English customers. Supported
devices included NAS units, cloud storage
servers, routers, modems, wireless repeaters
& APs, and PowerLine adaptors.
Front Office Manager
Bunratty Castle Hotel
Bunratty, Ireland
www.bunrattycastlehotel.com
Management of front office operations,
reservations, yield & rooms revenue. Strong
focus on tours & groups, corporate business
and the leisure market. Direct rapport with
sales & marketing team.
2005 > 2007
2007 > 2012
Running own private business “Talofa!
Computer Services”
Service and maintenance of PCs and
laptops
Resident Manager / IT Manager
Royal Mulu Resort
Mulu, Sarawak, Malaysia
www.royalmuluresort.com
Assistant Store Manager
Aldi Stores Ireland
www.aldi.ie
2013 > 2015
2015 > 2017
TIMELINE & EMPLOYMENT HISTORY
Continued below…
2004 > 2005
Duty Manager
Glenview Hotel & Leisure Club
Glen o’ the Downs, Wicklow, Ireland
www.glenviewhotel.com
Supported senior management in developing
and maintaining front-end standards in this
very busy operation
Institut Hotelier Cesar Ritz
Le Bouveret, Switzerland
1999 > 2000
Swiss Diploma in Hotel Management
Swiss Certificate in F&B Operations
1999
Full exposure to all aspects of front office,
cashiering and guest relations. Assisted in
hosting a number of high-level delegations and
VIPs, e.g. the Sultan of Brunei
1998
Management Trainee
Shangri-La Hotel Shenzhen
Shenzhen, China
www.shangri-la.com
2000 > 2001
2001 > 2002
Developed and maintained network
infrastructure for Sinalei Reef Resort’s
intranet and provided full IT support for the
resort.
Directed Vavau Beach Resort through its reopening phase after renovations, and
established this property as the leading small
beach resort in Samoa. Exceeded first year
net operating projections by approx 700% in
2003.
Vavau Beach Resort has been destroyed by
the 2009 tsunami.
2002 > 2004
IT & Operations Manager
Resident Manager
JST Management Samoa Ltd
Apia, Samoa
www.sinalei.com
Night Manager
Dorint Hotel Maison Messmer
Baden-Baden, Germany
hotel-baden-baden.dorint.com/
Successfully planned, implemented and
managed all after-hours operational aspects
& SOPs during this 5 star hotel’s new
opening phase.
Earned Shangri-La Certificate of
Recognition for Excellence in
Customer Service
Australian Diploma in Hospitality
Management
International College of Tourism and
Hotel Management
Sydney, Australia
National Service
Assistant Orderly
School for Physically and Mentally
Disabled Children
Aschau a.Ch., Germany
