Marko Ladavac

Highly accomplished Support Manager with over a decade of experience leading high-performing technical teams to deliver exceptional customer support and operational excellence across SaaS, startup, and web hosting environments. Proficient in designing and implementing agile workflows, optimizing WordPress support systems, and leveraging CRM tools such as Help Scout, Jira, Asana, Trello, and HubSpot to achieve outstanding customer satisfaction and meet ambitious KPI targets, consistently reaching 95/100 performance metrics. Skilled in remote team leadership, technical recruitment, and onboarding, with a proven track record of mentoring staff, conducting technical interviews, and fostering cohesive team dynamics to align with organizational goals. Demonstrated expertise in process optimization, developing scalable solutions, and implementing company-wide policies to enhance operational efficiency and client experiences. Adept at troubleshooting complex technical issues, particularly in WordPress, web hosting, and cloud hosting environments, with hands-on proficiency in Linux/CLI, WHM/cPanel, and project management.

With a strong background in technical support roles at industry leaders such as Thrive Themes, WP Tech Support, and GoDaddy, I have successfully driven customer-centric outcomes, improved website stability, and introduced innovative strategies to streamline workflows. My multilingual proficiency in English and Serbian, combined with a deep understanding of startup and SaaS ecosystems, positions me as a versatile leader capable of delivering measurable results and fostering user-focused solutions in fast-paced, technology-driven environments. I am eager to bring my strategic insight, leadership acumen, and technical expertise to a forward-thinking organization committed to excellence.