Markesha Layton

Markesha U. Layton Conway, AR-- To whom it may concern, I have attached a list of my qualifications, and experience for your review. I have over 12 years of combined data entry, customer care and administrative experience. I am also very well versed working in a virtual environment from my prior experience in sales and my current experience as a customer support specialist. I love connecting with people and helping them with their IT issues. I am familiar with web development programs including HTML, CSS and Java. My IT training consists of formal training and self taught training. I will bring professionalism, compassion and energy to the role of Customer Support Specialist. I am available for interview at any time that is mutually convenient for us both. I am eager to grow and learn with your organization. Thank you for your time and consideration. Regards, Markesha U. Layton Experience 3/2018- Present ​ACD Direct​ Little Rock, AR Position: ​Remote Customer Support Specialist Data entry, Research, Conflict resolution, Chat support 6/2017- 3/2018 ​Publishing Concepts ​ Position​: ​ Remote Sales Agent ​Little Rock, AR Updating profiles, Data entry, Sales 10/2016-6/2017 3/2011-10/2016 ​Position: 6/2009 – 1/2010 Position: ​ Stay at home Mom ​ ​Barefoot Studio/ Health and Fitness in the Heights​ ​ Little Rock, AR ​ Yoga Teacher ​ ​Inches –A- Weigh​ ​ Little Rock, AR ​ Sales/Weight Loss Counselor Instruct customers in proper exercise techniques. Motivate customers in their weight loss programs. 1/2008 - 8/2009 ​ Pyramid Hearne Fine Art Little Rock, AR Position: ​ Assistant to Director Received training in gallery maintenance, art preservation, and art marketing. Helped research, compile and organize historical data for the commemorative 20 year anniversary publication 1/2007- 8/2007 Position: Dillard’s Little Rock, AR Fashion Sales Consultant Assist customer in sales purchase. Promoting new product and vendor events. Tracking transactions. · Achieved top sales for area several times · Repeatedly reached sales contest goals Leading and preparing weekly classes. Marketing products and services, sales About Me… I am a Mom who has two great kids. My son is 9, and my daughter is 5. I am a culinary geek who loves trying different cuisines and learning about cultures. Being born and raised in Memphis, TN, barbecue is probably my favorite type of food. My favorite ways to spend my free time are hanging out with my kids, making great food and listening to amazing music. My goals in life are to be a great mother, have a career in IT that I love, and to travel so that I can show my kids the countries that we read about. Education 07/2019 Coursera Certification Google IT Support Professional (8 month Program) 12/2009 University of Memphis Degree B.A., American and Multicultural Studies. 05/2002 Germantown High School Dipolma References: Breezy Osborne Jenny Carrea Jennifer Kirk Owner, Barefoot Studio Owner Inches A Weigh Manager, 24 Health and Fitness -