CAREER BACKGROUND
Financial Advisor I
Concentrix | November 2018 - August 2020
- Handling 50+ Outbound calls per day
- Giving financial advise for customers on how can they pay their debt
- Creating Reports ( Admin Task)
- Providing best solution depending on the customer's situation
- Handling complaints and issuing resolution
MARK ZEUS
BAUTISTA
PERSONAL BACKGROUND
i'm an IT graduate who is looking for
a full-time job in order to enhance
my skills, and gain more expertise in
my field.
Synacor Team Leader
Intelegencia BPO| April 2021 - Nov 2021
- Handling Inbound, Outbound calls & Emails.
- Providing Tier I technical support to users/customers.
- Creating a ticket for faster troubleshooting & Solution
- Weekly & Monthly Report to Client
- A nalyzing Team performance.
- Managing Teams work schedule & Attendance
- Handling supervisor calls
- Monitoring phone calls of agents
- Coaching
- Managing and analyzing teams metrics
Senior System Executive
Cognizant - January 2022 - Present
SKILLS
ACHIEVEMENTS
- Concentrix Rockstar Awardee
Top performer in 4th Quarter 2019
CONTACT ME.
Mobile:-
Email:-Address: #42 South Maya Philam Life
Homes Quezon City.
- Outstanding Communication Skills
- Strong Organizational Skills
- Strong Interpersonal Skills
-- Microsoft Office
- H TML/Javascript / CSS
- Java
- Bootstrap
- C sharp
- Adobe Photoshop
- Active Directory
- Office365 Administration
- Azure
-Knowledgable in Windows 7/10
ACADEMIC BACKGROUND
STI COLLEGE MUNOZ EDSA
Bachelor of Science In Information and Technology-
