Mark Willett

Mark Willett Work History August 2018 - Present HR and Administration Assistant, Geforce Communications, Tulisa Park, Johannesburg South ● Drafting and submitting Telkom cancellations ● Submitting applications to Finance Houses ● Customer service (Fault Reporting) ● Office Support for Sales Representatives & Technicians ● Quotations ● Stock Control ● Ordering and Maintaining Stock ● Interviewing prospective employees ● Disciplinary Action when needed June 2017 - February 2018 Spares and Service, Delonghi Group, Constantia Kloof, Roodepoort ● Inbound and outbound calls (Queries, Quotations and Orders) ● Inbound and outbound emails (Queries, Quotations and Orders) ● Quotations ● Invoicing ● Credits March 2013 – August 2015 Market Access Administrator, Boehringer Ingelheim, Ferndale, Randburg ● Assisting Doctors with Reimbursements ● Setting up and maintaining doctor/patient database in Excel spreadsheets and dashboards ● Office Support for Sales Representatives ● Preparing Monthly reports with data collected in Excel spreadsheets and dashboards ● Preparing Powerpoint presentations for the monthly Sales and Marketing Meetings ● Preparing quotations and invoices for the State Health Department ● Processing orders for the State Health Department September 2007 – November 2012 Call Centre Agent (Marketing CRM), CCN/GMSA, Woodmead, Johannesburg ● Test drive bookings, new vehicle enquiries and General Enquiries. ● Sourcing parts and vehicles for customers, following up on test drives and new vehicle enquiries. ● Data capturing and weekly and monthly reports to the Marketing Director. March 2004 – August 2007 Call Centre Agent, Conexus (Daimler/Chrysler S.A), Helderkruin, Roodepoort. ● Market Research ● Post Service Questionnaires August 2002 – February 2004 Call Centre Agent, Multichoice, Randburg, Johannesburg ● Billing, General and Technical Enquiries ● Problem Solving ● Up Selling March 2001 – July 2002 Sales Unit Manager, African Bank, Sandton ● Managing a sales team of 15 – 20 consultants ● Retraining and Coaching ● Ensuring daily, weekly and monthly sales targets are achieved. March 1996 – February 2001 Internal Sales Person and Store Man, Meyn SA, Kya Sands, Randburg ● Quotations, Purchase orders, Invoicing, preparing import and export documentation. ● Drawing and reading technical drawings. ● Purchasing stock, maintaining stock levels in stores. April 1992 – November 1995 Motor Spares Sales, Eldo’s Wholesale Motor Spares, Eldorado Park ● Counter Sales ● Invoicing and exchanges ● Stock Take Qualifications Standard 10(Matric), Coronationville Senior Secondary, 1991 ● English ● Afrikaans ● Mathematics ● Science ● Geography ● Biology I am proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook), Internet Explorer, SAP, Pastel accounting, Autoware and Kerridge.