Syed Shiraz Shahid
Email:-Cell: (-
Summary
Results oriented IT professional with 5 years of exp. in technology and 2 years of Azure Cloud designing
Cloud Solutions, leading Cloud migration/implementation projects working with cross functional business
& technology teams. Lead architecture, design and implementation of multiple online products in
Microsoft Azure Cloud. Strong communication skills with ability to communicate at all organizational
levels. Strong strategic thinker, problem solver and team leader.
5 years’ experience in Cloud infra-structure, Network Administration and helpdesk support.
Highly skilled in delivering very complex technical information
Experience with Project Management, Microsoft Technologies and System support
Experienced in all aspects of Microsoft Platform, EXSi and VMWare.
Knowledgeable in managing mission critical production database projects, at ease and productive in
high stress and fast-paced environments requiring skills in problem solving.
Awarded in recognition of outstanding achievement in 360training.com
Experience:
ispMint.com LLC, Nevada, US
From June 2016 – till March 2017
IT Team Lead
Planning and Defining Scope
Activity Planning and Sequencing
Developing Schedules
Time Estimating
Documentation
Monitoring and Reporting Progress
Team Leadership
Business Partnering
Working with Vendors
Using IT systems to keep track of team progress
Recruiting specialists and sub-contractors
Echelon Tech Lab., Karachi, PK
From January 2016 – till April 2016
Sr. System and Network Administrator
System configuration and support
System design and architecture
Microsoft Windows server support and networking infrastructure
Primary management of corporate network infrastructure including corporate firewalls, routers
and switches
Assist in management and expansion of the corporate storage infrastructure
Support of backup infrastructure and execution
Assist in support of corporate infrastructure servers such as email, calendaring, web, license,
document management, etc.
Support for business application servers used by the Corporate, Sales and production departments
Control systems, VoIP and PBX systems
Work with management and other IT staff to build and implement security strategies that make
business sense.
Document FAQ's and IT information for both IT staff as well as user community
Support of helpdesk for appropriate level requests
Consolidation and virtualization of data center systems
Softech Worldwide LLC., Virginia, US
From December 2014 – September 2015
Cloud Engineer
Main Responsibilities
Managing Customer’s Office 365/Azure account and provide support to their users with SharePoint,
Exchange, Lync, etc.
Provide Operational and Functional support for 3rd party systems (other than Microsoft) deployed in
Cloud
Manage AD/DC, DNS/DHCP, and ensure Forest/Domain are functional 24x7
Manage Virtualized infrastructure on Cloud (Microsoft Azure), create new VMs, backup, etc.
Implement Backup policy in organization that includes VMs, Databases and other sensitive data
Manage public DNS, SSL certificates, and Company’s website
Provide help desk support to other staff members and ensure all nodes are in working condition
Provide 24x7 support for Infrastructure and 8x5 support for Help desk.
Provide pre-sales technical support for the development and implementation of complex products
and solutions
Design, develop and implement cloud infrastructure and automation solutions.
Coaching Customer and Partner teams to be self-sufficient.
Softech Worldwide LLC., Virginia, US
From July 2014 - to September 2014
Technical Support Engineer Level - 2
Provide Level/Tier 2 support of Softech Products to its customers mainly in US.
Handle customer’s queries and provide them necessary guidance and help via call/emails/live chat.
Responsible for ensuring that the SLA (Service Level Agreement) is met.
Perform installations live webcast session or help customer's IT staff do it
Liaison with Product Development team for any Level/Tier 3 issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software
faults.
Helping prospects in resolving their issues
Network & Hardware troubleshooting.
Application installation and configuration on client PCs/Laptops
360training, Texas, US
August 2011- June 2014
Network Engineer
Network & Hardware troubleshooting.
Application installation and configuration on client PCs/Laptops
Preventive and Quarterly maintenance of IT equipment.
User Data backup/restore on client PCs.
Configuring / Maintaining Active Directory
User Account Management via Active Directory
Wireless Protection / Network Access Protection.
Virtual Machine Management (VMware ESX and VMware ESXi)
Remotely providing support to users via Glance or Dame-ware RDC.
Implementing & Maintaining Inventory Management System.
JIRA Administration
Configuring and creating Cisco Web-Ex meeting
Jabber (XMPP) server Maintenance
Share-point Backup & Maintenance
CCTV Administration
360training, Texas, US
March 2011- January 2012
Reporting Specialist
To run LMS reports according to the reporting schedule provided by the manager and save the reports
on the server for backup and record keeping purpose in the appropriate format.
Submit students’ course information (credit hours) to regulators and maintain records.
Follow guidelines provided by the state departments on reporting credits.
To conduct a reporting audit whenever required to make sure any missing student is reported.
To contact customers when required for reporting purpose.
To ensure that the accreditation support policy is being strictly followed while resolving JIRA tickets.
To maintain records of affidavits or forms received through faxes / mail and email.
To grade the tests for the correspondence courses.
Issue certificates of completion to the students completing courses and maintain records.
To maintain credit card transaction records and receipts for the payments made to regulators for
reporting purpose.
Any other responsibility assigned by the manager.
Keeping follow ups with customers & various authorities in US government.
Generating reports and process flows.
Generating certificates for students
Education
PAF-KIET, Karachi, Pakistan
BBA in MIS (B.Com equivalent)
PEF College, Karachi, Pakistan
Intermediate in Computer Sciences
Aug 2004 - May 2013
Aug 2001 - Jul 2005
Certificates
Azure Fundamentals (MVA)
Office-365 Performance Management (MVA)
Using PowerShell to Manage Office 365
Dec 2014
Dec 2014
Feb 2014
Technical Skills
Technology
Windows Server (200x-2012)
Microsoft Azure
MS SQL Server
JIRA
Network Support
Office-365
Troubleshooting
System Administration
Level
Expert
Intermediate
Beginner
Advanced
Advanced
Intermediate
Advanced
Intermediate
Years practiced
More than 4 years
More than 2 years
More than 1 year
Around 1 years
More than 4 years
More than 3 years
More than 5 years
More than 3 years