Mark Segovia

Mark Anthony F. Segovia Lot10, Blk10 Sarihville Poblacion, Talisay City, Cebu Mobile no:- E-mail:- SKILLS: • • • • • • Customer Service Skills Technical Support Skills Strong Interpersonal Skills Great English Communication (written and verbal) Skills Quick Learner Adaptable WORK EXPERIENCE: Driver1st (September 2024 – up to date) Recruiter/Customer service • • • • • • • • Handles inbound and outbound calls or inquiries from prospective customers or clients Call driver and update their file Handles Email, Text messages, and pulse replies Assists customers effectively by solving customer inquires Discusses opportunities and ensures Driver fit for the job Check if the driver sign the releases form Follow up on pending orientation schedule Admin task Living Natural Way (January 2024 – up to date) Virtual Assistant/Admin Assistant • • • • • • • • • Handles inbound and outbound calls or inquiries from prospective customers or clients Create and posting FB and Website blogs Handles Email, Facebook messenger, Instagram and emotive replies Assists customers effectively by solving customer disputes Discusses products offered and ensures customer satisfaction Process orders and convert them to sales. Check the Walmart Seller Center Follow up on pending orders to Ship Central and manage package returns Admin task Iploy Inc. (December 2019 – January 2024) Documentation Specialist • Handles outbound calls or inquiries from prospective Patient or Doctor/Medical Representatives • Assists patient effectively by solving patient medical supplies • Fix narratives for patient medical supplies to fax or send the detailed written order EXL Philippines (November 2018 - May 2019) Client Specialist Representative • Handles incoming calls or inquiries from prospective customers or clients • Assists customers effectively by solving customer disputes • Provides customer additional information or explains services Upwork (March 2014 - November 2018) Virtual Assistant/ Appointment Setter/ Sales Representatives/ Research Assistant/ Telemarketer/ Email Support • • • • • • • • Sets-up meetings and arranges schedules. Performs email getting Organizes files and documents. Organizes testimonials and feedback for the business. Administers emails. Marketing Research Telemarketing Set up and share appointment slots Teleperformance Phillipines (January 2013 - March 2014) Customer Service Representative/ Technical Support Representative/ Subject Matter Expert • • • • • • • • • • • Handles incoming calls or inquiries from prospective customers or clients Assists customers effectively by solving customer disputes Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction Tactfully handles confrontational or stressful interactions via phone Perform troubleshooting steps Handles Supervisory Calls Follow standard processes and procedures Follow up and make scheduled call backs to customers where necessary Upsell extra value added services Provides coaching and feedback to agents Customer Benefit Services (September 2009 - December 2012) Customer Service Representative (Team Leader)/Collection Specialist (Supervisor) • • • • • • • • • • • • Handles incoming calls or inquiries from prospective customers or clients Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction Tactfully handles confrontational or stressful interactions via phone Perform troubleshooting steps Provides Coaching Handles Supervisory Calls Assists customers effectively by solving customer disputes Services Marketing Telemarketing Marketing Reseach Setting Up Appointments Cebu Global Teleservices (January 2008 September 2009) Customer Service Representative/Sales Representative • • • • • • Handles incoming calls or inquiries from prospective customers or clients Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction Tactfully handles confrontational or stressful interactions via phone Assists customers effectively by solving customer disputes Telemarketing Globe Telecoms Mobile Services (January 2005 - January 2008)) Sales Representative/ Team Leader • • • • • • • Assists customers effectively by solving customer concern Provides customer additional information or explains services Discusses products offered and ensures customer satisfaction Promote Services that we offer Assist and organized the team Prepare daily sales report Provides coaching and feedback to agents EDUCATION: Tertiary Level BACHERLOR OF SCIENCE in Business Management Southwestern University March 2000 - 2004 Secondary Level Southwestern University March 1994 - 1998 Elementary Level Zapatera Elementary School March 1988 - 1994