Mark Safi

Mark Safi Technical Project Manager Agile & SAFe Expert | SaaS & Cloud Solutions | Remote & Global Team Management PROFESSIONAL SUMMARY Results-driven Technical Project Manager with 16+ years of experience leading Agile software development for SaaS, IoT, and cloud-based solutions. Expertise in cross-functional leadership, project execution, and stakeholder management for global teams. Proven track record of delivering projects 20% faster, optimizing operational efficiency, and ensuring high stakeholder satisfaction. Recognized with PEP Gold Award for leadership excellence at Harbinger Group. CORE STRENGTHS Project Execution & Agile Delivery: Managed large-scale projects across 5+ time zones using Scrum/Kanban. Technical Expertise: Led SaaS, cloud migration, and IoT initiatives for multiple enterprises. Cross-Functional Leadership: Supervised teams of up to 36 members, including developers, QA, and analysts. Stakeholder & Client Management: Ensured 98%+ satisfaction rates by delivering high-value solutions. Process Optimization: Reduced billing system errors by 30% and cut procurement costs by 18% using AI-driven insights. Certifications: SAFe 6.0 Practitioner (Harbinger Group), PMP Coursework (Udemy), PEP Gold Leadership Award. PROFESSIONAL EXPERIENCE Technical Project Manager | Harbinger Group (Remote) | June 2022 – Sept 2024 Led 3 concurrent projects involving 36 team members with a combined budget of $1.7M annually. Social Media Monetization Platform: Managed a 5-year SaaS project generating $500K+ annual revenue. Power BI & MS Fabric Dashboard: Improved decision-making speed by 40% with real-time analytics integration. Cloud Migration (AWS): Transitioned a fire safety system, reducing project delays by 2 weeks. Recognition: Awarded PEP Gold Leadership Award for mentorship, strategic planning, and results-driven execution. Sr. Project Manager | Ergode IT Services Pvt. Ltd. (Remote) | Jun 2021 – Apr 2022 Led $4M e-commerce transformation project, reducing vendor onboarding time by 40%. Implemented Scrum methodologies, streamlining project delivery and enhancing customer experience. CONSULTING & CONTRACT ROLES Project Manager (Part-Time) | Baigan LLC (Remote) | Feb 2021 – Aug 2023 Researched and sourced IoT components for 3 product launches, cutting procurement costs by 18% ($150K savings). Streamlined internal processes, reducing operational delays by 25%. Project Manager | RealWare LLC (Remote, USA) | Jul 2019 – Feb 2020 Directed software development and migration to cloud for a telecom client, ensuring 100% compliance. Project Manager | Natalie Minh LLC (Remote, USA) | May 2017 – Sep 2017 Delivered a sports and fitness e-commerce platform 15% under budget using Shopify, achieving a 95% client satisfaction rate. Project Manager | Jewelercart INC (Remote, USA) | Jul 2016 – Feb 2017 Boosted SEO traffic by 35% for a custom jewelry website via keyword optimization and Agile delivery. EARLY CAREER HIGHLIGHTS (Condensed for brevity – full details available on request) Project Manager | Nishkrant Media Pvt. Ltd. | Led 10-member team to develop 5+ custom websites/apps. Asso. Project Manager | nKAPs Intellects Pvt. Ltd. | Improved risk mitigation strategies for IT projects. Sr. UAT Analyst | iGATE Global Solutions Ltd | Reduced defects by 25% for UK Telecom client TalkTalk. Sr. Officer - Billing Test Team | Bharti Airtel | Optimized billing processes for 5M+ subscribers. EDUCATION MBA, Production & Operations + IT | Amity University, Noida | 2011 B.Sc., Chemistry | M.J.P. Rohilkhand University, Bareilly | 2007 TECHNICAL SKILLS Languages: JavaScript (Node.js), PHP, Java Frameworks: React.js, Laravel, MS Fabric Tools: Jira, Azure DevOps, Power BI Certifications: SAFe 6.0 Practitioner Training (Harbinger Group, 2023 – Team-based program). PMP Course Completion (Udemy – Joseph Phillips, 2022).