Mark Ryan Estipona

MARK RYAN G. ESTIPONA U1821 EGI Taft Tower, Taft Avenue, Malate, Manila OBJECTIVE To join an organization where I can further enhance my skills in programming and also improve and acquire other technical and managerial skills along the way. EDUCATION 2003 - 2006 DE LA SALLE UNIVERSITY Bachelor of Science degree in Computer Science, specializing in Software Technology Second Honor Dean’s Lister, 1st Term, May 2003- September 2003 1999 – 2003 SAINT JOSEPH SCHOOL, NAGA CITY High School Diploma, March 2003 WORK EXPERIENCE July 2015 – Present RPG APPLICATIONS DEVELOPER Freelance/ Contractor General Functions Analyze, develop and fix new and existing programs based on the client’s request Details • • • • • • Developed Scrub programs for data extraction and updates. Developed Subfile programs for file maintenance. Developed Report programs for data reports. Modified existing programs in the following subsystems: o Service Order o Trouble Ticket o Directory Information o Line Card and related features Handled Defects / Heat Tickets for Error Handling. Expertise in Sevice Order / Trouble Ticket Posting related issues MARK RYAN G. ESTIPONA Page 2 March 26, 2012 – June 2015 RPG APPLICATIONS DEVELOPER IBM Solutions Delivery, Inc. General Functions Analyze and fix new and existing RPG/RPGLE programs based on the client's request. Details • • • • • • • • Engaged in creating tickets for new ICMS issues reported by clients Expertise in Provisioning and Billing issues Engaged in providing a solution for complicated tickets which concerns Billing for clients Responsible for updating clients on their respective tickets within a set time frame Responsible for closing tickets that have been resolved Involved in creating complex SQL statements to solve tickets for clients Created reports which detail causes and possible solutions for tickets Analyzed existing programs in the following subsystems: o Provisioning o Billing o Usage o Line Card and related features April 16, 2008 – March 23, 2012 RPG DEVELOPER CAI – STA, Inc. General Functions Develop, analyze and fix new and existing RPG/RPGLE programs based on the client’s requests. Details • • • • • • • • • Engaged in Technical Requirement creation in lined with Process Improvement Project. Developed Scrub programs for data extraction and updates. Developed Subfile programs for file maintenance. Developed Report programs for data reports. Modified existing programs in the following subsystems: o Service Order o Trouble Ticket o Directory Information o Line Card and related features Handled Defects / Heat Tickets for Error Handling. Expertise in Sevice Order / Trouble Ticket Posting related issues Involved in CARS-CDPI Conversion Project (CABS Mainframe to AS400) Involved in Gap 515 – Change of street number field from numeric to alpha numeric MARK RYAN G. ESTIPONA PAGE 3 TRAININGS April 24, 2014 - April 24, 2014 FEARLESS Discovery Day 2 IBM Plaza April 22, 2014 - April 22, 2014 FEARLESS Discovery Day 1 IBM Plaza August 17, 2012 – August 17, 2012 CMMI Overview & Level 2-3 Process Areas Self-Paced Training IBM Plaza June 25, 2012 – June 28, 2012 How YOU Can Improve Client Satisfaction IBM Plaza June 25, 2012 – June 25, 2012 Digital IBMer: Responsible, Secure Computing IBM Plaza June 25, 2012 – June 25, 2012 Fundamentals of Lean Six Sigma IBM Plaza April 18, 2012 – April 18, 2012 IBM Global Solution Delivery Framework Endorsement IBM Plaza April 18, 2012 – April 18, 2012 Methods and Tools Foundation IBM Plaza April 18, 2012 – April 18, 2012 Basic Business Controls Education Test IBM Plaza April 17, 2012 – April 17, 2012 CMMI and OPAL Overview Training IBM Plaza October 16, 2007 – April 15, 2008 RPG Training Asia Pacific College, Makati City MARK RYAN G. ESTIPONA PAGE 5 SEMINARS ATTENDED May 2011 Virtual Assistant Seminar Rosewood Point, Taguig March 2011 LEADERSHIP BOOTCAMP Avon, Inc. Taft Branch March 2011 MANILA VIRTUAL ASSISTANT SEMINAR Rosewood Pointe, Taguig June 2006 EFFECTIVE PRESENTATION SKILLS SEMINAR Filinvest Land Inc., Alabang February 2005 ETIQUETTE SEMINAR Student Development Office, De La Salle University January 2005 ST-PRACTICUM SEMINAR College of Computer Science, De La Salle University Speaker: Merlin Cruz Suarez, Assistant Professor November 2004 PROJECT MANAGEMENT SEMINAR Student Development Office, De La Salle University. November 2004 EFFECTIVE PRESENTATION SKILLS SEMINAR Student Development Office, De La Salle University. July 2004 STRESS MANAGEMENT SEMINAR Student Development Office, De La Salle University-Manila July 2004 ASSERTIVE COMMUNICATION SEMINAR Student Development Office, De La Salle University-Manila PERSONAL BACKGROUND Born on June 09, 1986 in Naga City, Bicol. Able to speak English, Filipino, Chinese and Bikol. Knowledgeable in ADOBE PHOTOSHOP, MICROSOFT WORD, MICROSOFT EXCEL, MICROSOFT POWERPOINT, C PROGRAMMING, JAVA PROGRAMMING, and AS400 ADMINISTRATION. Interests: music, reading books, watching good movies, animation, taking pictures of toys. Adaptable, considerate, persistent.