Mark Ronald Gentiles

I have been working for over 5.0 year(s)

• Account Specialist/Technical Support Team – 24/7 Customer Philippines Inc., 2015

Work in a fast-paced call center to take on the toughest technical calls, as customer’s second line of support. Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues. Utilize multiple computers and databases to record the result of every interaction.

• Website Developer/Technical Support – 1&1 Internet (Philippines) Inc., 2013

Frontline support via live chat and telephone. By providing prompt technical support and troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.

• Laboratory Technician/Coordinator – Department of Electronics Engineering Campus, 2011

Hands-on computer configuration and troubleshooting. Assisting students in computer courses at the University.

• Service Crew/Counter Cashier/Marketing Team – Jollibee Foods Corporation, 2009

Provide excellent customer satisfaction and exceptional service by making sure that all customer needs are met while inside the store.