Mark Reniel Bognot

Contact Information Bognot, Mark Reniel Pacheco 756 Immaculada St., Springside, Pandan Angeles City, Pampanga 2009 Phone: - Email Address:- Objective To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my library of knowledge and skills. Experience Company #1: I-Tech Solutions (SUN Cellular) Digitel Office, Longos, Balagtas, Bulacan From: February 2007 –To: February 2009 Job Title: CSR I, CSR II, Configuration Team, and Technical Support Representative Responsibilities: Assisting prepaid and postpaid customers for SUN Cellular Achievements: Transferred to Configuration Team that helps customer to configure their phones for MMS and GPRS connections. Later on, laterally converted as Technical Support for Sun Broadband customers, help them to enjoy using the newly launched internet connection for Sun Cellular by that time. Company #2: TELETECH SM Pampanga, Mexico, Pampanga From: April 2009- To: October 2011 Job Title: Customer Service Associate (T-Mobile USA), Responsibilities: Providing first class customer service for American customers which includes, troubleshooting for their issues with the phone or even network, collecting payments and inquiries for the services of T-Mobile as a network provider. After few months company added sales in our responsibilities, which means up selling for the features that we have in every calls we receive. Achievements: Given a chance to handle middle class customers, they are called as Regular customers or Postpaid customers. Then after couple of months trained for General Care to assists prime customers considered as Class A people through their credit class. Got certify as a SALES REPRESENTATIVE, after training and assessments. Company #3: Cyber City Teleservices Clark, Angeles City, Pampanga From: August 2012 – To: April 2013 Job Title: Customer Service Representative/ Sales Representative (Harbor Freight Tools USA) Responsibilities: Helping customers to find the correct tools to use in their houses and even at work. Included to our responsibilities are to satisfy customers with excellent service and up selling not just for the company but for the benefits of the customers as well for their future needs. Company #4: IQor Clark, Angeles City, Pampanga From: July 2013 – To: September 2013 Job Title: Collection Specialist (Bell Canada) Responsibilities: Collecting balances from the subscribers within the network. Especially past due balances since it is harder to collect. Determining the right payment plans is included to provide excellent service not just collecting. Company #5: Microtel Global Services Inc. Clark, Angeles City, Pampanga From: September 2013 - To: Present Job Title: Collection Specialist (Worker’s Compensation of California) Responsibilities: Collecting the medical services that were given to the patient by the group of physicians or even hospitals. Negotiating will be the main task since we are talking to the adjustors of the insurance carrier which is very much challenging because they just want to pay lower amounts not the actual bill. Rebuttals should be prepared for you to collect the payment for the services that are already provided. Education Electrical Engineering in Bulacan State University Malolos City, Bulacan SY: 2002 to 2003(Undergradute) Skills Communication - Deals with internal and external customers at all levels via telephone and email even personally, to ensure successful communication via actively listening and probing questions. Problem Solving - Resolves in-depth queries in a methodical manner independently and find appropriate resolutions, efficiencies and high level of quality. Computer Literacy - Have ability to use computers and related technology efficiently, comfortable in using computer signals and other applications that are associated with computers. References available upon request I hereby certify that all of the information given is true and correct to the best of my knowledge and I agree that any false information furnished will be considered sufficient cause or rejection of my application. Mark Reniel Bognot Applicant